I submitted tickets but that's good as gone,from past experiences.so am posting here in hopes I actually get some ACTUAL HELP! My game was nearly at level 24,had some nice glam,not to mention I had the luck to collect 3 of the items from the Christmas collection,as well as halfway thru my second Christmas event.I log on to finish up..... AND I'M AT THE VERY BEGINNING AGAIN!?! no reason no whatfor to even EXPLAIN why in blue blazes this happened! needless to say if this is to stick and I don't get my original game back I really see no friggin point in even coming back !!
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What platform are you on?
So you're playing on Facebook?
Okay, this seems to be an isolated issue. You'll need to work with Customer Care to get back to where you were.
If you've already done that, then you'll have to wait for them to respond. Unfortunately, I have no visibility into your game account here nor access to game info.