Greetings KK:H Dolls,
Unfortunately, when some players updated to v3.1.0 they had their baby’s eyes or hair change colour unexpectedly. This glitch happened because some colour customisation data mappings in v3.0.0 were corrected when we made v3.1.0, causing a conflict.
Although, there is no way to automatically revert all players’ babies back to the original colours, with the release of v3.2.0 we are able to offer a one-time colour change for baby eyes and hair to players who were affected.
If you had your baby’s eyes or hair colour changed when you updated to v3.1.0 and would like them changed back, please send us an in-game ticket with the following details:
- Device
- Operating System Version
- Hollywood ID
- Current Baby Eye Colour
- Wanted Baby Eye Colour number (Refer to the update below)
- Current Baby Hair Colour
- Wanted Baby Hair Colour number (Refer to the update below)
You can find the instructions on how to create an in-game ticket here:
http://ggnbb.glu.com/showthread.php?1699-How-to-create-a-ticket
Please submit all requests by 11:59:59 GMT on July 23, 2015.
We’ll send out colour changes during the week of July 27-31, 2015.
Players who want their baby’s eyes/hair colour changed must update to v3.2.0 when it’s released.
Please accept our apologies for the inconvenience and worry caused. Thank you very much for your continued support of Kim Kardashian: Hollywood!
Update:
As Vats pointed out, we'll need to be subjective about the available colours. So, to make it simpler and specific, please refer to the image below that has the available colours numbered:
When sending us an in-game ticket, please send us the number mentioned in the above mentioned that corresponds to the colour of hair and eyes that needs to be reverted.
Also, for eyes only, we can restore the "Purple" colour which isn't in the above image; so, if your baby had purple eyes and you want them to be purple again, please just mention "Purple" for Baby Eyes.
Cheers,
St0n3
Comments
Can we have a detailed list of the colors that we can choose to don't happen any error?
I say this because the interpretation of color is very subjective, I see people calling the teal color of blue and brown as light brown sometimes!
I don't want to say violet and run the risk of receiving another color!
Thanks so much!
Stellan GC: lgordon19
.
IOS player
Start date- Aug '14
A+++
That's a good point. I will be updating this thread in a bit. Thanks!
I greatly appreciate the effort you are making to fix this issue.
I am very relieved to read this, because I have not updated and won't until the baby changeling glitch is resolved in a future update. With everything else on my plate, I couldn't go through all of this right now. Will it be safe to download the next update - is that what is being said, for those who haven't updated yet? I can't be the only holdout.
I've just confirmed with the team and they're confident that the 3.2.0 update should be safe to update.
Yayyy! That's great. Thank you so much
Today I received the answer:
I did exactly what is described in the thread, why are you telling me to do what I've done, and how I answer that?
Also now I'm paranoid since I still can not read any message Glu sends me in-game. My response to them was the same as yours, what if there was a problem with what I wrote them and I'll never know because I can't read their reply?
Stellan GC: lgordon19
.
Open the game, and click on the help/settings button. <For iOS, it's up in the top left corner.>
A window with "Options" across the top will open. Choose "Help", which is on the top right for me.
Then you'll see another window open <called "help & support">, and halfway down, you'll see a button that says "Copy ID", and it'll be next to the very long serial number you need.
Press copy, and then you can just paste it into the text of your ticket.
Stellan GC: lgordon19
.
Stellan GC: lgordon19
.
Okay, don't say yes. That'll end the conversation. Say no and fingers crossed, they'll ask you further if you need help with anything else. At least that is the case for me. I'm kinda bummed, you did exactly as instructed. I asked for Color No. 2 and they thanked me for sending the requested information. And I received their message within 3 days as usual. Also, my conversations are with a Glu representative named Lisa, always. Sorry I couldn't take a screenshot as the conversation is no more visible to me, but they do keep a track of all my previous conversations.
I play KK:H on Android! You can add me on Facebook to be friends in-game.
I'm very eager to know if everything went right, don't want to lose my opportunity to fix the eyes of my baby.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
Hey, I pmd you about the new Glitch thread about messaging http://ggnbb.glu.com/showthread.php?165641-Issue-re-In-Game-Help-Messaging-Post-Details-Follow-Format-Please and asked you and others to sign in and Glu knows about it, but not everyone is 'signing in' so to speak. And I asked about people not able to message, re: baby change, But get over to tha thread for that, post the usuals. We don't need screenshots, they're aware of the issue and we need more data so they can identify the pattern
you find your holly wood ID on the Options tab. it's Options/Help and then you'll see a box that says "Copy ID" and it lists your ID.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
But other people have been getting responses from Glu, and we didn't any type of communication in either of our games. We simply saw the immediate "message received" window.
Koko, or St0n3, or somebody else official, have we done enough to have our fix competed if we didn't hear anything back?
Thanks.
Add me!
I say this because there are thousands of people waiting in the line to correct an error so if the people who weren’t affected by the glitch begin to ask for Glu change the color of something they don’t like on their babies this will only delay the process!
I hope everything goes well with the fix of the hair color of your baby.