babys hair changes color

JJthedrummer83 · August 2015

when i first had my baby it had brown hair. now it recently changed the color to blonde. is there anyway i can fix this problem??!!! thanks.

Danielle_Models · August 2015

You should send an in game ticket. If not that perhaps they will take notice on forums.
Sorry if this did not help, but I hope your problem gets resolved soon! :-)
EDIT:If possible, please keep us update on the situation.

kokokokonut · August 2015

Hi. I'm sorry this happened. When did it change? Do you have one or two babies?

JJthedrummer83 · August 2015

okay thanks for the help. i will keep you updated

JJthedrummer83 · August 2015

kokokokonut wrote: »

Hi. I'm sorry this happened. When did it change? Do you have one or two babies?

it changed a couple months ago i currently have one baby.

kokokokonut · August 2015

Hi. Ok, this was addressed at while back. Some babies switched appearance with the update the last week in June I believe. Then appearances were to have been changed back a few weeks ago. I will see what I can find out for you first thing in the morning and update you. Sleep well, and very sorry this happened.

kokokokonut · August 2015

Hi, found the thread. I don't know if they're able to still make the changes, but follow the instructions in the first post here: http://ggnbb.glu.com/showthread.php?162219-Babies-Eye-amp-Hair-Colour-Fix

Tell them you were unaware there was a fix available, and ask if they could please change your baby back. List all the info they need, and follow their color guides to correctly identify the colors.

And if you need a pictorial on how to submit ingame message - go here. http://ggnbb.glu.com/showthread.php?169931-How-to-use-InGame-Messaging

Good luck, I hope they can help you.

JJthedrummer83 · August 2015

Hi, when i go to thein game messaging it wont let me submit a ticket to get help. is there another way i can do it. please help.

kokokokonut wrote: »

Hi, found the thread. I don't know if they're able to still make the changes, but follow the instructions in the first post here: http://ggnbb.glu.com/showthread.php?162219-Babies-Eye-amp-Hair-Colour-Fix

Tell them you were unaware there was a fix available, and ask if they could please change your baby back. List all the info they need, and follow their color guides to correctly identify the colors.

And if you need a pictorial on how to submit ingame message - go here. http://ggnbb.glu.com/showthread.php?169931-How-to-use-InGame-Messaging

Good luck, I hope they can help you.

kokokokonut · August 2015

Ok, ha
ng on. I'll see what I can find out. It's been 2 months since the change, so another day isn't so bad, right? In the meantime, take pictures, you might miss the little darling if they do get it changed back. Can I ask what platform you're playing on?

(as far as not being able to use InGame Messaging, what happens when you get to this screen?
Options%20Tab4contact.jpg

JJthedrummer83 · August 2015

i am playing the game on my ipad. as for when i get to the ingame messaging it doesnt not give me the memo icon to submit a ticket for help. is there another way i can get the that if not what else can i do?

Danielle_Models · August 2015

This is how it will look for iPad

The only other way is to contact customer service through email but I'm not sure how that will benefit because, in this situation, they will most likely suggest you send an in-game ticket.

kokokokonut · August 2015

I'm out. If you need more help about this situation pm me please.
⚘

kokokokonut · August 2015

Ok, I just checked my iPad this morning and where Danielle's device said Contact us, where my photo showed the icon for Contact Us, there was nothing in that spot. In that case, you must type to try and bring up an answer, it brings up suggestions, scroll to the bottom of the suggetions, and there is Contact Us. or It could be the Contact Us icon. Maybe it will say Hit me Up. But it's on that page somewhere.

Morning Dolls. oh, just for fun I'll go check the androids and see if they changed too.

babys hair changes color

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