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Utterly disappointed
Naimonster
Registered Users 5,127 Posts
10 December 2015
I attempted to transfer my game from my old android device to my new android device, following Glu's instructions HERE.
Several attempts failed. Jax is still on my old device, thankfully, but I don't know for how long more. My device will die any moment.
I came on the forum and everyone was supportive, and all the words gave me hope. I still had my old game, someone else solved their issue with Glu's help. I trusted Glu.
11 December 2015
I messaged KK:H_Staff the day before and got a reply, she told me it would be more efficient to submit an in-game ticket, so I did, despite the risks of accelerating the death of my old device.
I sent this message.
And got this automated message immediately. I was ecstatic, hopeful again.
12 December 2015
So I thought, I must have received a reply since I'm getting priority service. Switched on my phone to check again, indeed I got a reply. A disappointing one.
This is literally a copy-paste of their instructions from their website (link above). Did they not read my message? I did not ask "How do I transfer my game?", I asked for help on a game transfer fail. There was no attempt at all to ask what went wrong.
I replied, again, asking for help.
I attempted to transfer my game from my old android device to my new android device, following Glu's instructions HERE.
Several attempts failed. Jax is still on my old device, thankfully, but I don't know for how long more. My device will die any moment.
I came on the forum and everyone was supportive, and all the words gave me hope. I still had my old game, someone else solved their issue with Glu's help. I trusted Glu.
11 December 2015
I messaged KK:H_Staff the day before and got a reply, she told me it would be more efficient to submit an in-game ticket, so I did, despite the risks of accelerating the death of my old device.
I sent this message.
And got this automated message immediately. I was ecstatic, hopeful again.
12 December 2015
So I thought, I must have received a reply since I'm getting priority service. Switched on my phone to check again, indeed I got a reply. A disappointing one.
This is literally a copy-paste of their instructions from their website (link above). Did they not read my message? I did not ask "How do I transfer my game?", I asked for help on a game transfer fail. There was no attempt at all to ask what went wrong.
I replied, again, asking for help.
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After 3 days, I received this reply. I can't believe it. No words can describe how disappointed I am with Glu. An apology and restoring my purchases cannot make up for the several months I worked hard on Jax to get all the event items, to get to Level 30, girlfriend, friendship, story lines, everything.
This is Glu, who create games without any server backups.
RIP Jax.
I too am on an Android device that is about to die. I have been playing since June 2014, have spent over $500 USD on K-stars, have obtained EVERY SINGLE earnable item since I started, plus most gift box items. I am level 40 and have completed 2 comebacks. My doll is still married to her first husband from 2014, and they have two babies. If the time comes and my doll Ali cannot be salvaged or transferred along with everything else I have earned, I will be quitting the game.
Nai, I'd suggest Helium - App Sync and Backup. They're the best for transferring app data. Wanna give it a try?
Here's the link to download: https://play.google.com/store/apps/details?id=com.koushikdutta.backup
I play KK:H on Android! You can add me on Facebook to be friends in-game.
I got a similar treatment with my purple eyed baby issue!
I'm gonna talk to Wish, and ask how her problem was solved, I'll come back here when I get an answer.
My doll's name is Madison
(~~ one cat short of crazy! ~~)
iOS player ~~ GC AmyTMadison
Pm me if you'd like to add Madison on Facebook
#fangsforNai
I guess I'm used to butting heads, don't give up on him. Remember Wish.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
Ali, I hope your game transfer works fine. I suggest doing it now when your device still has a little bit of life span, I don't know how long mine can last, and it is dangerous. I have also spent more than $100 on my android, way way more on my iOS. Playing 2 devices, the amount of work put in to get all the earnables is a lot. It's not fair that I have to lose all my hard work.
Charli, I'll check out that app, thanks.
Vats, thank you so much!
Amy, I know right
Koko, I'll connect to my computer and see if I can directly move my save file... maybe? I hope my device don't die on me yet. Good idea, maybe I should contact Google Play too, I'll grab any opportunity to revive him.
You're not butting heads, everyone knows you are the most helpful.
I barely have the mood to play or post, I'm gonna go work on the next style item now.
iOS
07/2014
Vats, I found her thread and she said it was wacamoe, someone from Glu. I searched for his profile but don't know if I should PM him. Call me the real stalker, I'm just desperate now. Hoping he sees this thread and help this desperate soul.
I always wondered why a multi billion dollar company like Glu would not have any backup servers for their game. It's ridiculous & unfair. Plus they outsource all their in game help so you really feel even more helpless. Seriously girl, I'm praying for you. Because if that was me, all hell would break loose by now.
I admire your patience of steel. Good luck.
Hopefully the guy can get you up and running.
I remember they were able to restore exclusive items for one person here when their game wasn't working.
Be persistent... It will pay off
Andriod player
Pooh: “You don’t spell it, you feel it.”
So sorry Naims, and you have a great attitude, I hope it will pay off.
I know from this type of job (looong time ago, but not much has changed in it) they not only discourage customer service representatives from sending out a hand written letter, they are actually sometimes penalized if they do.
Typing out a hand written response takes more time and time is money. They also make customer service reps fill out forms and account for time on each call or today, it would be email. If it takes too long per customer they also have to explain why.
To the companies that run the CS services, it's a matter of volume. To the companies who hire the CS companies, one customer will be replaced when the next comes along, so CS is mostly token and lip service. Only those who kick and struggle, get more.
Ask to speak with a manager, because usually the CS rep cannot authorize a hand written response tailored to a unique situation; if there is not a form letter, they usually can't reply with it. Only the manager can authorize or do more.
So kick and struggle and ask for a manager asap. That's my advice but good luck.
I had to switch phones recently from a galaxy 3 to my current note 5 and it took me a almost two full days of uninstalling and reinstalling kim k on my new phone before it actually worked. I followed the glu's directions super closely too. I even started all the quests I had lining up just to let them run out in order to get simon to give me side gigs. They didn't work. So I thought maybe it'll help if I unlinked kim k from google games on my old device. I'd signed out from my new phone and old phone. Then I did signed back in on both and installed kim k on my new phone. It transferred! But I did lose the prizes I'd earn on the weekend event with the red scarf (?) but I got all the quests I had quit back.
Hopefully this'll help. If not, hopefully something else will work out.
Doll name: Coco Cox
A+++ level 36
I have just messaged wacamoe, wish me luck!
If he doesn't reply or can't help, I will try Dot's method. If it doesn't work, I will try Charli's app. If that doesn't help, I will try asking for them to give me back all my exclusive items on my new game like DMV said.
Nai, I would start with Google. You game is/should be storing on their server for the transfer and it's not. Otherwise the new device would retrieve properly. Good luck.
• Married to Jackson White (GC is MomBLuz6) • Comeback #1
• Daily player for Kim Kardashian Hollywood
• iOS Player Only • Mommy to Baby Annabelle & Elijah!
Please excuse the type-o's.. I'm on my phone and it doesn't like to write what I'm typing!
this stinks Nai hope you get it sorted!
I know you don't know me, but I want to say how sorry I am that you are having these issues.
It's ridiculous really...
I will be sending you positive vibes until this is all sorted out.
Please keep us updated.
Again, I am so sorry this is happening to you.
Most sincerely,
Randi
~ robyn hitchc0ck
Alk!! Thank you! I have tried that before while troubleshooting on my own but didn't work.
twofangs, now I know you : ) It's very nice of you, I appreciate it.
Yesterday night, I got more assistance from KK:H_Staff and wacamoe answered my call for help. We're working on it together currently and I'm waiting for the next steps now.
Hopefully a miracle happens.
#SaveJax
My doll's name is Madison
(~~ one cat short of crazy! ~~)
iOS player ~~ GC AmyTMadison
Pm me if you'd like to add Madison on Facebook
#fangsforNai
Sending good vibes to you and Jax!
OMG! Alks came back to help you! Good to see you buddy!
iOS
07/2014
SO GLAD to see this, Naims!!!
Yayyyyyyyyyy!
Second missed event. With all these glitches, I am expecting my issue to take longer.
I will update here on any progress so anyone who has the same issues as me have hope too.
That is the kinda news I wanna hear.:D
It is definitely time for a Noël miracle, dammit!!
Sending you the best kind of vibes I have, Nai.:)
~ robyn hitchc0ck