Since I updated my game for the 5.6.0 version, when I watch some ads they doesn't reward me with the k-stars I should get.
This doesn't happen with all ads, some of them work properly.
I noticed a pattern that some ads who have their 'close button' at the left side of the screen are those that aren't rewarding, while those who have the button at the right side are working. Don't know if that makes sense:p
Those ads that aren't rewarding work fine when it comes to the rapid recharge.
Android 4.4.2
Samsumg GalaxyS4mini
Male
Level 58
0
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My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
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🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
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💜Vats
💜#VipKalinda
That's great and all, but it just says "You haven't completed any offers" and there's no option to contact support.
I used to complete their offers of apps, but rarely I was rewarded and always had to sent a ticket to them and wait a month to see my k-star. So I gave up to get k-stars through those.
Fun Fact: I still am waiting for an answer of Fyber from the last ticket I sent to them more than one year ago lol
They always pass their responsabilities ahead to the sponsors, so is like the third party of the third party!
Koko hope you're right and this gets fixed by itself. I do receive rewards for some ads I watch, so it isn't total damage...yet.
Thanks for the answers girls.
That sucks, but it's probably a ver conscious decision on their part.
I know that the offers are a third party thing, but I think Glu should take responsibility for this glitch. I'm not playing a Fyber game, I'm playing a Glu game.
Weird Al is life.
Also, merging this with the first thread for it this weekend.
ETA: If you're still not getting stars for videos since last week, feel free to submit a ticket to customer care and inquire. But I hope it resolves for you, as it has for a number of us.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
As I said in my first post, I'm able to watch and get K-stars for some ads and not able for others, I identified a pattern so now I know those who will reward me and those who won't.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
There is no pattern, as far as I can tell. Most days I get like maybe 5 videos but no stars. Some days I get a lot of videos and one star. And then this past monday I got like 20 videos, and stars for ever single one of them. And then back to no stars for a handful of videos, or 1 star for a bunch of videos.
Not to sound discouraging. But koko, could be that your game has fixed itself. Or maybe you're just hitting a one time k-star gold (silver?) mine, like I did on monday.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
koko, do you know where I can find my Fyber ID?
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
Thank koko. I'm not a fan of those offers - they seem very sketchy But I will try that anyways. I need my free K-stars
This is still happening in my game. As I said in my first post it started after I updated to 5.6.0 version.
However may be just a coincidence, I don't know how to explain better, but the ads that doesn't reward me have a different layout from those who reward me.
I used to get just ads that looked as those who still rewards me prior the update, these 'new' kind of ads start to pop up recently and on big amounts, differently from the 'tradional' ones that are more rare.
To get the 'tradional' I have to go through the 'new' though. My fear is that I start to get just this 'new' kind of ad from now on.
Honestly I won't bother myself trying to contact Fyber, as I stated early in this thread, I have an 1year+ ticket that was never answered.
I'm Android by the way.
Thanks.
Android 6.0.1 on Samsung Galaxy 6
Edit: It started after the latest update.
In the past I only got about 2 videos a week. Support said that it has to do with the demographic etc.
Now I get videos to watch - I have seen about 30 - and don't receive the kstars.
It is like Vats said: sometimes it works, but mostly not.
Android
Sony Xperia
Female Level 55
These two belongs to an ad that reward me a K-star after watched it. In the first pic you can see a timer at the bottom left and in the second a close button at the upper right, everytime an ad has this layout I receive a k-star.
Now in this kind of ad, message of remaining time at the bottom right and close button at the upper left, I never receive a reward after watch those.
And unfortunately the non-rewarding ads are coming with more frequency, today for example I got 1 that rewarded me (the one above) and 4 that didn't rewarded me.
So yeah, the ball's back in your court, Glu.
My game gives a star no matter which of those two. I would still ask if I were you.
EDIT: Maybe this is something new?? Yikes!
I imagined that they would tell us something like that, so I didn't even tried! Thanks for taking this one for the team.:)
Interesting isabeau, maybe is an Android thing. Thanks for checking it.
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