Has anyone had troubles accessing customized hair or eye colours that they have already purchased? During the last VIP event I purchased the gorgeous dark auburn hair colour and the dark blue eye colour. Kiki has been wearing them all this time but today I wanted to change them. I went to the eye colours and as you can see from the image I had the blue eye colour as one of MY ITEMS. When I tried to select it a popup box came up to say I had to pay 10 stars :eek: Of course, I accidentally clicked it and paid the 10 stars (again) but I still could not access the blue eye colour. I actually had to change the tab to EVERYTHING and then I could choose it for my doll. Clearly this is a glitch :eek:
I'm actually scared to change my hair colour now because I don't want to lose my auburn colour and there is no way in h*ll I'm paying an additional 160 stars to get it back!
Just wondered if anyone else has experienced this?
Comments
iOS
07/2014
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Girl, I think I can solve this mystery for you. Because it keeps tripping me up. Did you accidentally hit another eye shadow color? There are new amazing neutral eyeshadows in the wardrobe and the choice to change them pops up when you switch between the customization tabs. Many are pretty similar and the changes are subtle. Did you accidentally put on a 10 star eye shadow and now it wants you to pay for that instead of the eye color? Because I've done that a couple times, like, playing around with the features, I change everything, then put everything back to original Skylar and exit, but it asks me if I want to pay 30 stars. And I'm like, um, I'm wearing my GS eyes and my Nars lips ... But when I go back and check, a lip color is still selected to 'purchase' even though I'm back on my Nars lips again. So the lips can change, but if you've fiddled with the lipstick (or eyeshadow) color, that will stay in your 'cart' so to speak.
Also sorry if this is way off, haha.
No it was definitely eye colour and not shadow. I would never wear a gaudy blue eye shadow like that anyways LOL. I changed eye colour and then didn't like it so I wanted to change back right away but it was too late :mad: I put a ticket in but just wanted to see if it happened to others and make people aware of it. Actually I don't often use the MY ITEMS tab but I did have it on today :rolleyes:
#MakeTSfairOrREMOVEIT
#ListenToYourCustomers
#NoNeedToBeShady
#MakeTSfairOrREMOVEIT
#ListenToYourCustomers
#NoNeedToBeShady
Ohh, okay okay. I just remember getting charged for lip color when I had on the Nars lips, etc. It seems like a genuine glitch! Hopefully Glu will sort it out.
#MakeTSfairOrREMOVEIT
#ListenToYourCustomers
#NoNeedToBeShady
#MakeTSfairOrREMOVEIT
#ListenToYourCustomers
#NoNeedToBeShady
What she said
#MakeTSfairOrREMOVEIT
#ListenToYourCustomers
#NoNeedToBeShady
Android 7.0
Just to let everyone know, I did receive a response from GLU on this and they stated they are aware of this issue and are working on fixing it, however they did not have an exact time-frame as to when the fix would happen.
Thanks for your comments and support on this You dolls are the greatest!!
#MakeTSfairOrREMOVEIT
#ListenToYourCustomers
#NoNeedToBeShady