Hey guys, hopefully someone is able to help. When I opened my game this morning, I was automatically loaded to the 'customise new character' screen. I have not uninstalled or deleted the game, neither have I reformatted my phone. It's just been business as usual
I've also signed up to the vip trial yesterday.
In the options button it says i am already logged in to my Facebook account and I am hesitant to proceed to make a new character to attempt to reconnect to my old account in case this writes over my current game... anyone experienced this and can offer any tips? I'm playing on an android device. Thanks in advance
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🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
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As the pictures show, I am logged into my facebook account as per the options menu- does this mean my game has somehow been erased? It's just been like any other regular day (haven't transferred devices or anything) so I'm unsure as to why it would have loaded up like this all of a sudden. I have submitted a CC ticket, but was hoping for some advice from anyone who has encountered this before.
If the games in your device and you open it it goes for that game that was in the device when you reformat it. If you uninstall the game and then reinstall the game I believe it's going to try and draw from the cloud which may or may not have your old game on it. Does that make sense? I'm really really sorry this happened.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
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http://smarturl.it/PlayKKH
Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
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🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
Thanks koko - sounds nerve wracking but I'll try it as a last resort!
Thanks for the reply Kalinda! May I also ask how I can go about loading a save game from google play?
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
http://smarturl.it/PlayKKH
Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.
but this will be an automatic pop up asking if you want to continue with the new game or load a previous save.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
Thanks Kalinda, however I am unable to log in to my google play account. Correct me if I am wrong but I thought google play no longer supported KKH? I was under the impression that the save game was linked to our facebook accounts, and there is no option to sign into your google play account either.
Thanks koko. Glu replied saying they can't help other than with restoring purchases, however after 3 comebacks and investing a whole lot of time over the years on this game I just don't feel up to it to restart from scratch anymore I tried reinstalling to no avail.. guess this is the end of the road for me
But thank you for all your help. It was fun while it lasted
You can't login to GooglePlay? Maybe if we can get you connected, your game will be there. Right now you're dead in the water, right? So take a deep breath and if you want to try again, we can dig up some instructions. I promise you'll be no worse off than you are right now.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda