I was informed by Glu Support that "any in-app purchase made in the game removes the advertisements from the game as per the present gameplay design". So once you make a purchase, you won't be able to earn free stars. I got around this the first time it happened by restoring my iOS from backup. That gave me back the ability to earn free stars. They promised I wouldn't lose free stars again if I made another purchase. That was apparently a lie, because now they're saying that is how it's designed. So if you don't get the screen that comes up where they let you earn free stars, try reloading iOS from the cloud. Also , that's the last time I buy stars because clearly their strategy is underhanded. And he didn't even bother to tell me that reloading from the cloud might resolve it. Once they know you'll give them money, they stop giving you anything free.
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I've heard of a work around, maybe someone else can comment, where you disable in app purchases in settings. Then whenyou want to make a purchase, you set it back.
But in general, i've seen a big decrease in videos. If sponsors don't choose to run ads, there are no stars to be earned. But i am sorry this happened. Good luck if you try it, but i haven't done it myself.
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So I opened a ticket telling them I can't earn free stars any more, that the option has been completely removed from my game , and their response was, verbatim, "I want to inform you that any in-app (sic) purchase made in the game removes the advertisements from the game as per the present gameplay design". This was the response from Waheed Husain on June 29. So he's saying that this is WAD (working as designed) and they can't give me back the ability to earn free stars. It's not me inferring that they are saying this. Glu customer care said this. I guarantee you, I will never get it back until I reload from the cloud because I went for months without ever seeing that screen , until I restored from the cloud, at which time it came back.