targeted ads

brooklyn9194brooklyn9194 1 PostsRegistered Users, Member
hi! i have been trying to use the fast recharge and the free kstars options by watching ads but the game says i am unable to receive targeted ads and that i should change that in the options menu but when i go there and click on Ads nothing happens. i dont seem to have this problem on other games or apps and the limited ad tracking option on my phone is disabled. i tried messaging  support but they only gave me info on what limited ad tracking is :( 
did anybody have this problem before? how should i solve it? please help me


  • ActualStargirlActualStargirl 26 PostsRegistered Users, Member
    I have the same problem, the button doesn't work on the new phone so I had to put it back on the old one. Neither does the "ads" button work in the settings menu. Hopefully they'll fix it!
  • kokokokonutkokokokonut Community Moderator 23,430 PostsModerators
    I can ask the GluGods about this.  Thanks for the screenshot and hope to get an answer for you, or some help.  ;)  Sorry for the inconvenience.
    🦋Purple Headed  ♊+  🥥 Chick Playing iOS & Android 🦋
    💜 Vats is Back ~ My Heart Sings 💜
  • KalindaKingKalindaKing Glu Moderator 3,215 PostsModerators
    edited October 8
    Hey, we hoped that issue would be fixed in the new update. Can you let us know if it helped? Did you get iOS 13? Did you tap on opt in?
    Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
  • cntarrcntarr 915 PostsRegistered Users, Member
    @KalindaKing I don’t have any video option or offer wall😢
  • ActualStargirlActualStargirl 26 PostsRegistered Users, Member
    @KalindaKing it works for me now, thanks to the team for fixing it! 😊
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