Hi. I've recently tried to make a purchase of K-stars on Kim Kardashian Hollywood. The payment part of the process was complete but then I got this message:
"Sorry"
We were unable to complete your purchase.
Please check your settings and network connection and try again."
What settings? can anyone help please?
I've never had this problem before when buying k-stars. Is there anyway to complete the purchase? I've checked my credit card billings and I was billed for the purchase. If the purchase can't be completed, will they give me my money back?
The only reason I can think of for this problem is that I've tranfered my saved game from my old galaxy s3 to my ne galaxy s4. Could that be the reason?
Thanks in advance for replyers
Comments
When did you transfer over? THe game no longer allows for transfer of games, so that might be part of the problem. Submit the ticket through InGame Messaging, and I'll look around to see if there is another way to submit the Billing issue.
Also, what platform and device are you playing on?
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I play on android. I've transferred the save on last Sunday. Did that by using a cloud service(Helium). The save transferred ok. The only problem is the K stars purchase problem.
The forum is primarily for moral support, suggestions and tips. Actual game changing action is handled by Customer Care. and for them to reply and request info, rest assured you're in line and your issue will be handled shortly. I can remember a year ago when some people had a wait of a month or so for resolution, simply because of the back log. It's much better now, but you do have to wait for them to return to your ticket.
I'm sorry Victor. Let's think good thoughts, and hope it's resolved very quickly.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
Welcome to the Forum, nice to meet you.
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
I Am NOT a Glu Employee
🌟If you want my attention please send a dm
💜Vats
💜#VipKalinda
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Add your platform (ex. iOS/Android) to your forum signature & save your IDs so we can help
My posts offer a sneak peek at upcoming features and prizes. Details are subject to change in the game.