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Purchases lost
Spleen
Registered Users 321 Posts
Hello there,
So I recently started playing KKH again after I stopped for more than a year. When I downloaded the app I could restore my last game but I realised I could only restore it from early November 2018 (which is when I started playing again after I stopped in 2017) when I actually stopped playing in February 2019. So I lost all the progress I made in four months and it also means I lost all my purchases. Since it already happened to me in the past I know I can't do anything about my items and my progress lost (I just went through some of my old messages here and god I can't believe how many beautiful dresses, outfits, hairstyles, accessories... I lost, it's breaking my heart ♥ also goodbye my facelift ^^)
But I assumed I would be able to get my purchases back, I just did the math and I lost the 187.5 euros I spent in the game during these four months
I mean I have proof of what I spent so I assumed they would do something to help me. But when I sent a ticket in the game, they replied with what seemed to be a pre-written reply saying they can't help me... nothing more. So I don't know what I should do and who I should ask for help, I just don't want to loose all the money I invested in this game...
Thanks for reading me
Also thinking about everyone during these difficult times, I hope everyone is safe ♥
.
So I recently started playing KKH again after I stopped for more than a year. When I downloaded the app I could restore my last game but I realised I could only restore it from early November 2018 (which is when I started playing again after I stopped in 2017) when I actually stopped playing in February 2019. So I lost all the progress I made in four months and it also means I lost all my purchases. Since it already happened to me in the past I know I can't do anything about my items and my progress lost (I just went through some of my old messages here and god I can't believe how many beautiful dresses, outfits, hairstyles, accessories... I lost, it's breaking my heart ♥ also goodbye my facelift ^^)
But I assumed I would be able to get my purchases back, I just did the math and I lost the 187.5 euros I spent in the game during these four months
I mean I have proof of what I spent so I assumed they would do something to help me. But when I sent a ticket in the game, they replied with what seemed to be a pre-written reply saying they can't help me... nothing more. So I don't know what I should do and who I should ask for help, I just don't want to loose all the money I invested in this game... Thanks for reading me
Also thinking about everyone during these difficult times, I hope everyone is safe ♥
.
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Sadly I'm not IOS but Android so the restore special purchases button is not available for me.
I know I can't restore what I bought with kstars or kash so I'm only trying to restore the stars packs and the fashions goals I bought with real money but for now Support is still saying they can't help me even though I sent copies of my Google Play receipts. They only said I have to play with a stable WiFi which I'm always doing.
I really hope they will be able to help me, let's see how it goes.