So my diamond box basically failed when I tried to open it and I got nothing. There was this bizarre glitch where I got the last SYS's silver box and the diamond box at the same time and they both messed up: I actually got the new dress in the diamond box but the collect button didn't work, and then it segued straight into the SYS palette where all of the items were visible and I just got to pick the item I wanted the most. Both of these are weird so I messaged support.
When I approached customer support about this their response was "our game just does that sometimes, screenshots or it didn't happen". I think its astonishing that they basically can admit that their game is this unstable and yet treat people as if they're lying by default.
I know this has happened to other people too! What kinds of awful customer service have you had from glu?