Okay so, hi. I haven't been here for months and I'm here to complain lol. There is an issue in my game that i have been trying to resolve for so long, it's so annoying. I can't get diamonds. Like i can't collect them from SYS, or when we get them as a gift etc. I click on collect and i get nothing. And no, i don't get them before collecting and i just don't realize they have been added. This issue has been going on for months and I stopped playing the game because of it. (literally the only diamonds i can collect are the ones you get after you comeback to the game after months) I have written to customer support multiple times but they never fix my issue. They either tell me to check my internet or give me one diamond but dont fix the actual issue THIS IS NOT A ONE TIME THING, THIS IS A EVERYTIME THING! I feel like they dont understand my issue at all. I'm glad they give me the diamond but i can't go begging to cs every time im supposed to get a diamond. I want to play this game but i literally can't when i don't get my rewards. In the screenshots, i included a ss of my game before entering the SYS window, but you can see my votes, I'm supposed to get a diamond. next im in the SYS, before collecting and then also after collecting. ITS STILL THE SAME! i also included the time in the upper corner so you can see it's not older screenshots or something. i just don't know what to do, I hoped that after months of not playing it would get fixed, but it didn't. i just want my diamonds that i rightfully deserve🙄 I'd love any help haha😅
the screenshots with time and proof (they are in the wrong order for some reason but doesn't matter lol)
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