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✨ ✨ ✨ If you can’t Play the game…

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    PeachesxPeachesx Registered Users, Member 105 Posts
    This is genuinely so frustrating especially given the fact that progress can be lost. Also just been told by another squad member that my role as squad leader has been given to them 😑 obviously can't be helped but still frustrating 
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    ItsDonRoseItsDonRose Registered Users, Member 42 Posts
    Peachesx said:
    This is genuinely so frustrating especially given the fact that progress can be lost. Also just been told by another squad member that my role as squad leader has been given to them 😑 obviously can't be helped but still frustrating 
    I have probably been kicked out of the one I was in. You are lucky to get back to a functional squad. It took me so much time to find a good squad like the one I was in. I'm sad the search is gonna start again
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    Julz24Julz24 Registered Users, Member 8 Posts
    Hi guys. So I've also posted before about my game not logging in. So i also deleted the game, downloaded again. Been weeks it shows white screen, not tonight when I tried it loaded white screen gone, first said the game is having problems with Google play but still signed in and loaded, had to start over and said I've played before then it was loading the whole time took to long so I minimized the game closed it when I went back in white screen again.... :(
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    eggsandbananaseggsandbananas Registered Users, Moderators 400 Posts
    Hi all,

    There should be a new version on Android arriving today. It will have the same version number (13.6.1) but is actually a newer build (1306102). Note that due to a privacy issue, we had to disable video ads and offers on Android. We are looking to fix this as soon as possible -- hoping for a fix next week or so.

    There will be a compensation call forthcoming but I do not have a timeline on it. Also hoping it comes next week.

    Thank you for your patience!
    Save your Hollywood IDs so we can better help you! (Top left menu > Help > Copy ID)
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    MissMadness145MissMadness145 Registered Users, Member 121 Posts
    Anybody trying to get back into the game get kicked when trying to connect to face book? Like it can’t find saved data? 
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    ItsDonRoseItsDonRose Registered Users, Member 42 Posts
    Hi all,

    There should be a new version on Android arriving today. It will have the same version number (13.6.1) but is actually a newer build (1306102). Note that due to a privacy issue, we had to disable video ads and offers on Android. We are looking to fix this as soon as possible -- hoping for a fix next week or so.

    There will be a compensation call forthcoming but I do not have a timeline on it. Also hoping it comes next week.

    Thank you for your patience!
    The day is almost ending for me where I am. I wish we could have been given a timeline but I'm hopeful by tomorrow morning I would have gained access to the game
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    ItsDonRoseItsDonRose Registered Users, Member 42 Posts
    Anybody trying to get back into the game get kicked when trying to connect to face book? Like it can’t find saved data? 
    Are you already able to access the game?? How's that possible??
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    PeachesxPeachesx Registered Users, Member 105 Posts
    Peachesx said:
    This is genuinely so frustrating especially given the fact that progress can be lost. Also just been told by another squad member that my role as squad leader has been given to them 😑 obviously can't be helped but still frustrating 
    I have probably been kicked out of the one I was in. You are lucky to get back to a functional squad. It took me so much time to find a good squad like the one I was in. I'm sad the search is gonna start again
    I was squad leader so not able to be kicked out. Once we finally get back feel free to join mine of you like!🫶🏻
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    PeachesxPeachesx Registered Users, Member 105 Posts
    Great back in the game and all progress lost!!! Took me right back to the start 😭😭
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    PeachesxPeachesx Registered Users, Member 105 Posts
    Anybody trying to get back into the game get kicked when trying to connect to face book? Like it can’t find saved data? 
    Yes! Now I don't think I'll get my game back 
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    DoricaDorica Registered Users 1,295 Posts
    My game is working. Just where I was. I just checked last items I won and they are there. 🥳
    ❤️ android player ❤️
    🇭🇷🦊♒ 
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    MrsBearden_kkh14MrsBearden_kkh14 Registered Users, Member 1,245 Posts
    I hope everything is good now. My husband is an android player.
    KKH Player since January 2016.
    Currently on IOS (2023)
    Married since 2021. Mom of a baby girl and a baby boy. 
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    MissMadness145MissMadness145 Registered Users, Member 121 Posts
    Peachesx said:
    Anybody trying to get back into the game get kicked when trying to connect to face book? Like it can’t find saved data? 
    Yes! Now I don't think I'll get my game back 
    Me neither. I had an old save but all my beautiful items I won over the years are gone! I’m actually in tears over it. They need to now focus on the face book connection. 
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    MissSapphireRoseMissSapphireRose Registered Users, Member 22 Posts
    Well I'll try.
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    kcollier90kcollier90 Registered Users, Member 50 Posts
    My game has rebooted as if I never left! All my save data there. I hope those that have lost theirs get their data back! 
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    Towanda_KKHTowanda_KKH Registered Users, Member 84 Posts
    edited July 2023
    I'm back in the game still have my progress and my doll hubby didn't divorce her but my squad kicked me out 
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    rouzyigovrouzyigov Registered Users, Member 7 Posts



    Hi all,

    There should be a new version on Android arriving today. It will have the same version number (13.6.1) but is actually a newer build (1306102). Note that due to a privacy issue, we had to disable video ads and offers on Android. We are looking to fix this as soon as possible -- hoping for a fix next week or so.

    There will be a compensation call forthcoming but I do not have a timeline on it. Also hoping it comes next week.

    Thank you for your patience!
    I can’t log in with Facebook when it’s gonna be available again ?
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    ItsDonRoseItsDonRose Registered Users, Member 42 Posts
    @Peachesx what's your squad's name
    Otherwise can anyone really suggest a good squad??

    Also my coupling dropped down 16 positions I feel so wasted. All that money spent at the Oak so I can drop down 16 positions I'm so annoyed 😭😭

    Otherwise everything is working fine
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    ItsDonRoseItsDonRose Registered Users, Member 42 Posts
    I'm back in the game still have my progress and my doll hubby didn't divorce her but my squad kicked me out 
    They kicked me out of mine too😭 Now I'm squadless
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    PeachesxPeachesx Registered Users, Member 105 Posts
    @Peachesx what's your squad's name
    Otherwise can anyone really suggest a good squad??

    Also my coupling dropped down 16 positions I feel so wasted. All that money spent at the Oak so I can drop down 16 positions I'm so annoyed 😭😭

    Otherwise everything is working fine
    I can't even get into my game at the moment  😒 it won't let me sign in with Facebook and isn't finding my game on Google play
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    kcollier90kcollier90 Registered Users, Member 50 Posts
    I'm not sure Facebook is the problem for those struggling with that. I'm not logged into Facebook via my game and my progress is fine
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    rouzyigovrouzyigov Registered Users, Member 7 Posts
    I'm not sure Facebook is the problem for those struggling with that. I'm not logged into Facebook via my game and my progress is fine




    Actually for those like me who are logged with Facebook and Game Center for Google it’s big problem,on my iPhone the game don’t even work with Facebook since last year and they don’t fix it 
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    Chloè_KKHChloè_KKH Registered Users, Member 1,377 Posts
    edited July 2023
    @eggsandbananas I still have the white screen

    Edit: it works now
    Android
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    eggsandbananaseggsandbananas Registered Users, Moderators 400 Posts
    If you don't have your old progress, AND you have your old Hollywood ID, send me a PM with your current Hollywood ID and I might be able to send you back your old game.
    Save your Hollywood IDs so we can better help you! (Top left menu > Help > Copy ID)
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    Reina12Reina12 Registered Users, Member 1,088 Posts
    It works! Hope we get tapjoy offers soon too :) 😀🤞
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    Reina12Reina12 Registered Users, Member 1,088 Posts
    I am also signed into Google play again. Does that mean my game is saving now?
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    PeachesxPeachesx Registered Users, Member 105 Posts
    If you don't have your old progress, AND you have your old Hollywood ID, send me a PM with your current Hollywood ID and I might be able to send you back your old game.
    I've pmd you 😊
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    MissSapphireRoseMissSapphireRose Registered Users, Member 22 Posts
    @eggsandbananas I had a hair I won in the Seasons box. It's the braid with the mini flowers. From a dating event? I don't have it anymore. But I have all my other outfits. 
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    rouzyigovrouzyigov Registered Users, Member 7 Posts
    If you don't have your old progress, AND you have your old Hollywood ID, send me a PM with your current Hollywood ID and I might be able to send you back your old game.
    I send you message with my id from my facebook save
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    ItsDonRoseItsDonRose Registered Users, Member 42 Posts
    @Peachesx then please do tell the name of the squad once your game gets fixed. Hopefully none of the 2 squads I applied for would have accepted me and it would be a pleasure to be in yours. Hope your game gets recovered soon💯
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