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✨ ✨ ✨ If you can’t Play the game…

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    DelphineGarnierDelphineGarnier Registered Users 4,828 Posts
    edited July 2023
    I'm restarting my tablet to see if I can open the game normally. Even if I have to wait for ads and offers, I'd just be happy not having to do the work around anymore. 
    Edit: It opened normally.
    Platform: Android

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    bugsy2301bugsy2301 Registered Users, Member 7 Posts
    Installed the update and its taken me back to how my progress was as of last December... not ideal, since that's- what - six or seven seasons ago? So I guess I've lost everything I unlocked from them :/ 
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    QueenBriQueenBri Registered Users, Member 18 Posts
    I was kicked out of my squad😭 anybody wants a squad member? I log in everyday (well now I can) 
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    MrsBearden_kkh14MrsBearden_kkh14 Registered Users, Member 1,245 Posts
    My husband has a new squad with 12 openings
    #450179 .(is a female doll). 
    KKH Player since January 2016.
    Currently on IOS (2023)
    Married since 2021. Mom of a baby girl and a baby boy. 
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    _nanyc_nanyc Registered Users, Member 5 Posts
    my game was saved on Facebook and I had to uninstall the app.  Is it working normally?
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    PeachesxPeachesx Registered Users, Member 105 Posts
    @Peachesx then please do tell the name of the squad once your game gets fixed. Hopefully none of the 2 squads I applied for would have accepted me and it would be a pleasure to be in yours. Hope your game gets recovered soon💯
    Its Alien Superstar and I'm peaches in the game! Squad is in a bit of a mess lool but hope it picks up again 
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    geenellysgeenellys Registered Users, Member 1,013 Posts
    I'm finally able to save my progress with Google play but not with Facebook 
    She/Her 

    iOS (daily player⭐️)
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    kareni_Gkareni_G Registered Users, Member 60 Posts
    edited July 2023
    geenellys dijo:
    Finalmente puedo guardar mi progreso con Google Play pero no con Facebook 
    Tampoco puedo usar Facebook, ¿cómo guardo mi progreso en Google ?
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    kokokokonutkokokokonut Moderators 29,115 Posts
    Today was Mr. Kokonut's birthday.  Just got back from dinner and wow.   My Androids are back.   Not connecting to FB, but my games are intact.  If you are Androud, go update from the PlayStore.  And good luck.  See you in the morning.  :)
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
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    Cassely_AvherCassely_Avher Registered Users, Member 30 Posts
    Omg I'm so happy my game is back!! ;D
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    GentritGentrit Registered Users, Member 2 Posts
    Yes finally the game is back even though I lost some months of progress and some purchases am still happy 

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    kayayemkayayem Registered Users, Member 534 Posts
    edited July 2023
    So what’s the solve for people who have lost progress? Contact customer service? 

    ETA: Whoops looks like there’s a slight answer up thread already: https://communities.glu.com/kim-kardashian-hollywood/discussion/comment/7130699/#Comment_7130699
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    Julz24Julz24 Registered Users, Member 8 Posts
    I still have white screen. I deleted the game now again and gonna re-download now. Happy for everyone that can play enjoy guys! It's been too long
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    clivi01clivi01 Registered Users, Member 3 Posts
    Thank you guys for all the updates. Seems to be working now that I updated! Very happy to be back.
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    Julz24Julz24 Registered Users, Member 8 Posts
    So the white screen is finally gone. But I can't get my previously saved game. I was like on level 69 almost 70 and now only previously saved game I get is level 31... I do not remember my ID. What can I do to get my progress back. Right now I still can't play
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    Julz24Julz24 Registered Users, Member 8 Posts
    I can't use Facebook to get my progress back
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    _nanyc_nanyc Registered Users, Member 5 Posts
    Julz24 said:
    I can't use Facebook to get my progress back
    Same here 😭
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    EdithsDaphneEdithsDaphne Registered Users, Member 4 Posts
    Phew everything works like charm!😂, but the Facebook login system needs to be solved though.
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    Towanda_KKHTowanda_KKH Registered Users, Member 84 Posts
    I'm trying to get back into my squad hopefully they accept me back 🤔
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    Julz24Julz24 Registered Users, Member 8 Posts
    I'm like level 70 and I can't get my progress back:(
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    kokokokonutkokokokonut Moderators 29,115 Posts
    I written for suggestions and advice regarding lost progress and things, and I’m sure more will be addressed shortly. Right now it just feels good to see our dolls again. :)

    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
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    EleEle Registered Users, Member 6 Posts
    My game is working and i think i didn't lose any progress. I will check carefully but it is awesome to see my doll again!
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    kokokokonutkokokokonut Moderators 29,115 Posts
    edited July 2023
    Remember to save your Hollywood IDs for future help.   I sent myself a dm with my 3 IDs.  If ever I can't get in, I can grab the ID from here.  :)
    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
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    _nanyc_nanyc Registered Users, Member 5 Posts
    Remember to save your Hollywood IDs for future help.   I sent myself a dm with my 3 IDs.  If ever I can't get in, I can grab the ID from here.  :)
    I can't remember my ID ;-; and my game was on Facebook. Will we be able to recover?
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    MissMadness145MissMadness145 Registered Users, Member 121 Posts
    So even if we have our old ids, how can we use them to get into the game? Cuz I have mine but don’t know how to use it to get my saved data back.
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    kokokokonutkokokokonut Moderators 29,115 Posts
    Hi.MissMadness145 said:
    So even if we have our old ids, how can we use them to get into the game? Cuz I have mine but don’t know how to use it to get my saved data back.
    If you have your old ID, you can contact @eggsandbananas, per his intruction 

    If you don't have your old progress, AND you have your old Hollywood ID, send me a PM with your current Hollywood ID and I might be able to send you back your old game.


    If you are having trouble DO NOT UNINSTALL THE GAME!
    🦋Purple Headed ♊+ 🥥 Chick Playing iOS & Android 🦋
    I Am NOT a Glu Employee
    🌟If you want my attention please send a dm
    💜Vats
    💜#VipKalinda
    #RecollectionsMayVary
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    MissMadness145MissMadness145 Registered Users, Member 121 Posts
    Hi.MissMadness145 said:
    So even if we have our old ids, how can we use them to get into the game? Cuz I have mine but don’t know how to use it to get my saved data back.
    If you have your old ID, you can contact @eggsandbananas, per his intruction 

    If you don't have your old progress, AND you have your old Hollywood ID, send me a PM with your current Hollywood ID and I might be able to send you back your old game.


    I did, I’m waiting to hear back.
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    KelzieKelzie Registered Users, Member 1 Posts
    It won't load my account as my back up was saved via Facebook 🙄 I do have my ID though so how do I go about getting my account back? Any help appreciated.
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    MissSapphireRoseMissSapphireRose Registered Users, Member 22 Posts
    Thanks @eggsandbananas for helping me get my old progress back! 
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    RomakiRomaki Registered Users, Member 540 Posts
    Does anyone else not have K-Star offers anymore?
    Android - Level 55 - A+++ - 07/2014
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