Congrats to redtrunk on the promotion...

Steagles

Server issues I can understand and we'll all live thru it. However, what I don't understand is how you justify updating and adding to a game that already has the worst customer service known to the capitalist world! Could you possibly fix the problems you currently have before inevitably adding to them??? Morons! The whole lot of ya sitting in the ivory GLU tower completely oblivious to how horrible you are!

I'm sorry you had 600 msgs waiting for you Trunk...especially when the first thing you see on the forum is a post saying you are on vacation. But for crying out loud, you are unable to help with these issues now? Whoever made that executive decision deserves a spot in the U.S. Federal government! They are obviously way too brilliant to work for GLU! But congratulations on getting a vacation from helping us out upon returning from your vacation! Tell me what to do to get that promotion please!

Rant over...for now! Thank you for indulging

detroithrslug

i dont like it either since he is the only help we can get but i mean personally i dont blame him, even if its just a matter of not wanted to(which may not be the case) Would you want to answer 600 pms and be the sole source of support? Who knows if he is getting paid..and if so...who knows how much? This is a similiar situation as a poker forum i was a member of called pokerspace. After it was sold the owners didnt give a **** so there was 1 admin basically doing everything. It was a mess. So ya cant really blame him...blame GLU for blowing.

redtrunk

So I should clarify my previous statement - I'm obviously not going away entirely. You can totally still message me about stuff, but I am more likely to direct you to customer care now than I would have been a few weeks ago. So I am not abandoning you guys in the slightest!

Steagles

Oh I agree completely! I probably didn't mean to sound harsh on him as much as the people who employ him but I'm also bitter that he comes back and suddenly can't help anymore. I get the 600msg thing...that would **** me off and I'd delete them all for not paying attention. And I also understand it wasn't his job to help in the first place. This is just frustrating when so many issue loom out there with no help on the horizon.

Steagles

redtrunk wrote: »

So I should clarify my previous statement - I'm obviously not going away entirely. You can totally still message me about stuff, but I am more likely to direct you to customer care now than I would have been a few weeks ago. So I am not abandoning you guys in the slightest!

Thanks man...just got heated but I do understand and it's certainly the company I'm flustered with

Avocado

Make Tap Baseball great again!

Steagles

I've got good players on my club quitting because we got our first win with Prime Verlander as the prize and somehow they were not awarded. Customer service treated them horribly and nothing can be done now. Nothing u can do on vacation and it shouldn't fall on you anyway. But this kind of stuff chases people away for sure.

redtrunk

Steagles wrote: »

Thanks man...just got heated but I do understand and it's certainly the company I'm flustered with

Don't worry, I absolutely get it. We're doing a bunch to try and improve the customer service process, and hopefully this will result it shorter waits and more helpful interactions with the customer care team.

Thbeab

I messaged customer care a week ago and have not heard back.
Also, could you expand on these updates? Will the game feature more fairness and realistic outcomes now? Or will teams ganging up together be able to just run roughshod over everyone else who is playing to have some fun.
I have expressed that I would happily spend money on this game, but in seeing so many flaws and faults with the game, gameplay and knowledge (or lack thereof) of the actual game of Baseball, I feel that if I spent money on gold then used that gold to purchase a draft pick or players in the game it would only result in more frustration.
During the Prime Event yesterday I downgraded every spot on my team to mostly 2 1/2 star players or lower, and my team, hitters and pitchers, performed no better or worse than when I had my 3+ star players in there.
I have bought numerous upgrades, only to see them instantly do the opposite of paying off.
For instance, my fielding was allowing runs while my pitchers were doing great. So I buy a lot of fielding help. So what happens? My pitchers start giving up runs at a unrealistic pace for their star ratings. Especially my bullpen. So I upgrade my pitching. What happens? My hitters stop hitting. It's clear that buying upgrades does not improve your chances to win.
MY team has lost repeatedly to very low star pitchers when I will play and get hits and score runs only it to have my 4 star pitcher give up 6 ER in the first inning. Or I'll play 8 innings of a game and be ahead 7-3 but my 4 star closer gives up 5 runs.
I understand the randomness of real baseball and how that can translate to the game, but as I said, if I had spent real cash money on this game I would be vastly disappointed and frustrated that I wasted my money for something that feels rigged, and feels like the staff (customer service, support, updates, responding to real claims of impropriety) gives zero Fs as to making the player and money-spender not feel like a schmuck.
All I wanted to was to enjoy playing some baseball. Step up it Glu.

Hillaryspeni-s

redtrunk wrote: »

Don't worry, I absolutely get it. We're doing a bunch to try and improve the customer service process, and hopefully this will result it shorter waits and more helpful interactions with the customer care team.

Redtrunk I want to talk to your superior, he needs to know how short-handed you are on resources.

ZUBO

Steagles wrote: »

I've got good players on my club quitting because we got our first win with Prime Verlander as the prize and somehow they were not awarded. Customer service treated them horribly and nothing can be done now. Nothing u can do on vacation and it shouldn't fall on you anyway. But this kind of stuff chases people away for sure.

Steagles - I had the same issue with the Verlander event (I still haven't received him or the Tier 6 rewards we won), despite messaging customer support repeatedly; I finally did hear back but got the typical generic answer that they couldn't help; it was up to the dev team. BUT, there is no way to follow up with the dev team or contact them. It is frustrating to say the least.

FiestaRed

How about beta testing? How long did they try out this update, and under what circumstances before they bent everyone over and released it?

detroithrslug

We appreciate all that you do redtrunk its just a shame. Especially when u get flagged and put in jail and have no idea why. All that hard work gone to waste because u might as well start over again and hope for the best. I wont give glu another dime till they show me they care about their users.

dixon6

Fix the **** server issuesno, one gives a **** about customer service right now. You keep addressing everything besides how ****py glu has made tsb16.

I'm glad all the ads work just fine though, and that new one where I tap, great job on that.

grantile123

So missing all of the sluggers that I got last night and all of my gold progress is an issue I should take to the non existent customer care?

detroithrslug

grantile123 wrote: »

So missing all of the sluggers that I got last night and all of my gold progress is an issue I should take to the non existent customer care?

Unfortunately it appears that is what he is telling us. Again this isnt his fault, but maybe if we all continue to blow up the forum, glu will listen. but yeah probably not

BRYAN323

ZUBO wrote: »

Steagles - I had the same issue with the Verlander event (I still haven't received him or the Tier 6 rewards we won), despite messaging customer support repeatedly; I finally did hear back but got the typical generic answer that they couldn't help; it was up to the dev team. BUT, there is no way to follow up with the dev team or contact them. It is frustrating to say the least.[/QUOTE
I'm sure you've already tried this but I won a player and he wasn't in my list of players until I clicked on an outfielder and tried to swap him. After I did that he showed up in my in inactives. So click swap on one of your starters and see if maybe Verlander shows up in your inactives. It's a long shot but who knows, maybe it'll work.

Ftw

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