Valued Customer

Haraycaray

How quickly do others with this designation in the support tickets have to wait on average? 

qkpony

Honestly it depends on their load. I am currently a vip and there's been times where I've waited a couple days. But usually within a few hours. Also depends on time of day.

Haraycaray

qkpony said:

Honestly it depends on their load. I am currently a vip and there's been times where I've waited a couple days. But usually within a few hours. Also depends on time of day.

So from what I’ve gathered there’s a “valued customer” designation and a VIP hotline. The two are different?

caddie2323

Got the valued customer designation and they fixed my issue yesterday shortly after event ended.  Probably won’t ever be s VIP, cant afford the amount it takes to get there.  But appreciate the designation and have been impressed with the quickness I’ve gotten my responses.

LonzoBallin

I had never heard of the "Valued Customer" designation. Where/how does it show? Also, any idea as to how customers are selected?

caddie2323

I am not sure when it showed up but a it’s there now when I send in a ticket to customer care.  Pretty quick response times usually 6-8hrs rather than a day to 3 like it used to be. 

LonzoBallin

caddie2323 said:

I am not sure when it showed up but a it’s there now when I send in a ticket to customer care.  Pretty quick response times usually 6-8hrs rather than a day to 3 like it used to be. 

That's awesome, congrats!