Unable to load videos in 18

woohoo77

Ever since last Monday I've been unable to load videos in 18 consistently.  19 actually works like a champ.  

This affects my ability to play WoH, CVC, acquire gold, complete achievements gifts, etc...  I'm really frustrated right now.  Every thirty minutes or so I can get one video but then get hit with the no videos available wall right away. 

Are there any strategies to fix this?  Customer service hasn't been of any help.  Do I reset my advertising id?  What else can I do?  I just don't understand why it works perfectly in 19 but doesn't work at all in 18.