I have reached level 10 all stars and a little past it as well but not VIP. I don't have the red arrow some talk about or anything. Customer support told me the response about forums etc which I am active in. I also like the pages on Facebook/Twitter. What else is there to do? I know people who don't do half of what I do or play nearly as much and they got vip??? So frustrating, can anyone provide some Insight please!!