I went ahead sent a complaint off to the App Store support team under the "App doesn’t work as expected" complaint topic.
I explained that Glu sold me in app purchases for a game that is broken and they refuse to respond to my customer service requests.
This was the response that I received. They went on to ask for my order numbers and I collected/sent every order number I made for in-app purchases (all made last week before the freeze*). I will update this thread when they respond.
*I'm still locked out of everything but tournament games. I can play one at a time if I uninstall/reinstall the app between each game.
Apple Response Below (Crossing fingers for a resolution):
Greetings from iTunes Store Customer Support! Thank you for contacting Apple. My name is Nathaniel and I'll be your iTunes Advisor for today.
Based on your email, you were charged for In-App purchases from an app that you can no longer use. I know how you’d like this to be addressed. Let us see what options we have.
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Comments
Per iTunes/App Store Support.
"...here's the great news! I have gone ahead and reversed the charge for these orders. Within 10 business days, a credit of $xx.xx* should be posted to the credit card that appears on the receipt for that purchase.
Moving forward, you may consider writing a review on this app, so that the developer will be notified regarding this issue."
*The credit is the full amount I spent on in-app purchases.
I'd recommend hitting back at GLU in this way if you have been burned by the loss of functionality. If they feel some pain issuing credits, or if iTunes feels the pain on their behalf, it speaks louder than the echo chamber in a forum that is obviously not being heard.
i'm gonna edit my review to tell people to try contacting Google Play directly to try to spread the word. i'm sure Glu is not intentionally doing this but either way, they are obligated to give the customer what they paid for and they aren't.
As of 6/1, I am still only able to play one game at a time and only in the "VS. Compete" mode (tournaments, prime events and leagues) I still have to uninstall/reinstall the app between games or it crashes and locks me out.
I can collect rewards, but because I can't enter "Games" or "Store" I can't redeem any of this cash or gold I have been earning.
I'll give it to the next update. But at least if that doesn't resolve anything and I have to give up on GLU and this game, I will not have lost any money.
Oh, and I kept coming here hoping to see a mass exodus but it is clear that is not going to happen. So this is my last post for all those who boo'd me away for stating the obvious. I will never know if there is a mass exodus but I guess I can surly dream.. Goodbye sheep!