During this past Prime Event there were particular place winners who would receive the Special 5-Star Draft Pick reward. The same one they are selling for $69.99. As the Event came to a close I realized I was close to finishing in 100th place. I monitored my place until the end of the Event, even winning a few games in the last couple of minutes to ensure I finished in 100th place which they showed would be rewarded with this reward.
I finished tied with anaother player but was awarded with the reward for finishing in 51-99. I contacted customer service with a screenshot showing my team name with the number 100 beside it. I assumed there was no protocol for ties.
I received back a nonsense reply about starting the Event early and I therefore would not receive any award.
Christine from customer service clearly didn't read my email entirely. (I received an award).
Has anyone else not received this reward from the Prime Events?