Need Help: Was told I was using a cheat tool?! Now can't use different features

DillyDilly1522 · April 2018

Hi Everyone,

I have been enjoying and playing TS Baseball now for a few years. However, I noticed for the past couple days that I have been unable to see club chat, global chat, or have access to certain features. I messaged customer support in game and was told that they believe I have been using a cheating tool to get in game credits?!

I have used my real, hard earned money to buy some gold and now I can barely access the app and am now "flagged for abuse". Does anyone have any suggestion or how I can reach them or if this has happened to them? I have sent another in game message, contacted support, but still haven't heard anything.

Any help is appreciated.

Thanks

JakeFromStFarm · April 2018

Aw man, you have a tough road ahead of you even if you are innocent. They jailed literally thousands of accounts without explanation last year . There should be a process in place to dispute these things. Sadly they serve as judge, jury and executioner with no input from the customer. This is definitely an area which could use improvement. Perhaps with the changes made to the game this year there will be less cases to investigate and a fair determination can be made. I understand cheating was out of control last year and they had no way to police it all, so they just made judgements and stuck by them. Not the best way to handle these issues, it alienated many customers and made many ithers not want to spend $ on their teams

Houmy · April 2018

GLU had a lot of problems with people cheating and "loading" their accounts last year so once they suspect a user of doing that they will jail you until they can figure out if in fact you did cheat or not. One good way to prove to them that you paid for the items is to show them transaction receipts for the in game purchases.

DillyDilly1522 · April 2018

Houmy said:
GLU had a lot of problems with people cheating and "loading" their accounts last year so once they suspect a user of doing that they will jail you until they can figure out if in fact you did cheat or not. One good way to prove to them that you paid for the items is to show them transaction receipts for the in game purchases.

Houmy, I have a screenshot on my phone from my bank showing Apple Purchases and how much is there any other way to get a specific transcript, or do you think that will suffice?

Houmy · April 2018

I am not sure. Give it a shot but it would be better if you could get a PDF printout from the app store that would show the email you had associated with that account if it is the same email you have on GLU so they know for sure it is your purchases.

dkarski87 · April 2018

As long as you have all your proof of purchases you should be fine. Might just take a while before it gets all sorted out.

Houmy · April 2018

Just curious as to what level you are and what your team strength is. How long have you been playing?

DillyDilly1522 · April 2018

Forget exact level, I believe one of the mid silver tiers. Team strength is up around 32k+, 4.5 Star team.

DillyDilly1522 · April 2018

Have been playing TS Baseball since its inaugural year (2016 I believe), and have been playing '18 since opening day.

Houmy · April 2018

Sounds strange to flag a team like that. Not saying it's not good progress but definitely nothing I would suspect of cheating.

dkarski87 · April 2018

Sometimes people get caught up their mass jailings, Happened a lot in 2017. Hopefully with the improved security measures there will be less of them this season,

DillyDilly1522 · April 2018

Houmy said:
Sounds strange to flag a team like that. Not saying it's not good progress but definitely nothing I would suspect of cheating.

I agree. I have bought a solid amount of gold, but I thought my team was just average compared to some of my friends and other club mates.

goatbuster108 · April 2018

DillyDilly1522 said:

Have been playing TS Baseball since its inaugural year (2016 I believe), and have been playing '18 since opening day.

The game started in 2015, I didn’t even see it back then. 🤷‍♂️ I could only wonder how glitched and how loaded that game was then lol 😂😂😂

sneezytaco · April 2018

DillyDilly1522 said:
Hi Everyone,

I have been enjoying and playing TS Baseball now for a few years. However, I noticed for the past couple days that I have been unable to see club chat, global chat, or have access to certain features. I messaged customer support in game and was told that they believe I have been using a cheating tool to get in game credits?!

I have used my real, hard earned money to buy some gold and now I can barely access the app and am now "flagged for abuse". Does anyone have any suggestion or how I can reach them or if this has happened to them? I have sent another in game message, contacted support, but still haven't heard anything.

Any help is appreciated.

Thanks

Have you posted in the customer care section of this forum. I found i get a response from someone a little faster

dkarski87 · April 2018

Have you had any progress Dilly with your ticket?

DillyDilly1522 · April 2018

Hey everyone, no progress in my ticket yet, no responses yet either. I am not sure how to escalate it any further.

DillyDilly1522 · April 2018

Was given this message earlier this morning.

DillyDilly1522 · April 2018

Any suggestions?

dkarski87 · April 2018

This puts you in a tough spot. Because someone in your club was caught doing it they usually jail the whole club because of this. Not sure what you can do.

DillyDilly1522 · April 2018

Does anyone know somebody who could help? I have invoices, detailed receipts, bank history, apple transaction history for every purchase, but nobody will respond so I can provide them.

JakeFromStFarm · April 2018

I think this is just wrong on so many levels. If a team is to be jailed a thorough explanation should be given. I know glu fears giving out proprietary information but it is not fair to players to just say you’ve been flagged sorry I can’t help you. Some of these guys have spent hundreds or even thousands on their teams. A better system is needed if customer confidence is to be fully restored

sneezytaco · April 2018

wow. Can you submit a new ticket and state that you have copies of your stuff. It is also possible that someone on your team has been cheating and you are suffering from them. Sucks either way. Hopefully this is resolved asap

dkarski87 · May 2018

Yea one person in that club does something stupid and the whole club suffers for it. They should jail a while club for 1 persons stupidity. Especially when you join random club. They need better protocols to help people that are caught in the cross fire. They have done nothing wrong. GLU I hope you help @DillyDilly1522.

DillyDilly1522 · May 2018

Yeah I really hope this is resolved soon, I still haven't heard anything in regards to my ticket...

DillyDilly1522 · May 2018

Update: Received this message in-game after stating that I have all proper back up documentation to show each gold purchase. Also reiterated that I haven't received what seems to be a automatic response.

dkarski87 · May 2018

Come on GLU, you guys need to do a better job treating your paying customers. @sage and @blueleopard you guys have to help this user out. Not fair that their account is banned because of one person's actions in a club of 20 people.

Craigy · May 2018

DillyDilly1522 said:

Have been playing TS Baseball since its inaugural year (2016 I believe), and have been playing '18 since opening day.

It was summer of 14.

Craigy · May 2018

DillyDilly1522 said:

Was given this message earlier this morning.

Cheat tool i can understand,but if there is an exploit built in to the game and someone figures it out, thats on glu not the user. Get your product right dummies

paidoff · May 2018

Craigy said:

DillyDilly1522 said:

Was given this message earlier this morning.

Cheat tool i can understand,but if there is an exploit built in to the game and someone figures it out, thats on glu not the user. Get your product right dummies

Umm, that is your opinion and that of a lot of others. If people follow through and start an arbitration, then we can know for sure, dawgs.

I gotta know how it's gonna be. If decisions favor us players, then we can all go to the same arbitrator every time.

Spicolisway · June 2018

what I noticed most about your problem is not one glu rep has responded to this thread. if I were even a lo level glu employee I could easily see the solution here and ask you to send an email with your account name receipts, cross reference I all of 10 min at high point realizing "holly shit, we litterally just stole intelectual property that this customer of ours paid us lots of money for, the` we sent him rude responses to his problem instead of fixing it. I have to do something for this guy" instead there reading and ignoring. this is the last post I'm going to read like this. not even going to write a bitter , your not getting anymore of my money email. lol enjoy fellas but I uninstalling and going to search to new game.

ExposMontreal · June 2018

I think the worst part about this is that they don't listen to anything you say, they literally sent the same message twice. Have you tried talking to them via this site http://glumobile.helpshift.com ? Isn't there moderators that can do something?

Need Help: Was told I was using a cheat tool?! Now can't use different features

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