It seems that the current version of Tap Baseball has not been optimized to work on the new display of the iPhone XS Max.
The "notch" gets in hte way at the top of the screen. Basically it blocks the score and some other important data. Please release an update to the app soon so this is fixed! Thanks
-Scotty
3
Comments
I'm sorry to hear about the problem you're experiencing.
Please try the following steps in an initial effort to resolve the problem:
• Make sure there's enough free memory space for the game's caching purposes (at least 2-3 GB).
• Make sure the device has a good internet connection (Wi-Fi recommended).
• Close all apps running in the background including the game. After that, turn off your device for a minute before turning it on and see if that fixes the problem.
• You can also try reinstalling the game. Please make sure that your account is linked to either Google Play or Facebook before you try to reinstall the game.
If you have further troubles, please don't hesitate to contact us again!
Hi RusteeNutz,
Thanks for writing back to us. I understand that the app does not fit correctly on the screen of iPhone X devices.
Unfortunately, when we release games we can't ensure compatibility with every single device, there are just too many and software is constantly changing. We will forward your information to our team for consideration.
If we can help with anything else, feel free to contact us again.
"Thank you for contacting us. I'm sorry to hear that you're having trouble with the game display on your iPhone XS and I appreciate your effort in reinstalling the game for resolution.
Please be advised that almost all games are not yet optimized for the iPhone XS Max. An update should be released to address this concern although there is no exact time on when this update would be released.
I have also forwarded your message to the development team for review. In the meantime, if you have other in-game queries, please let us know.
Thank you and have a great day."