The game has had so many issues lately. The amount of glitches have been insane and we’ve not been compensated at all. Instead of addressing all these issues and working on fixing them Glu just throws another feature that literally no one asked for (and I don’t really see anyone excited for it either). If we’re starting to…
I don't know how everyone else feels about it but I'm sooooo tired of the zodiac sign SYS. The calls are so boring and they just feel uninspiring. Also please please please update the TB SYS boxes, the diamond boxes and squad boxes with newer SYS items. And fix the diamond boxes, the amount of times I see people posting…
I really like the earnable dress but I’m a little disappointed that the handheld is basically just the squirrel we already have dyed. All the gift box items are cute so I’ll be happy if I get something!
Once again I’ve been placed in Bronze I instead of Gold I. Like am I meant to fight with customer support every single SYS. This is ridiculous. Fix your game Glu.
Once again I’m placed in Bronze I instead of Gold. At this point it’s starting to feel like they’re intentionally messing with us. And seeing as last time I had a problem it took them 4 days for them to fix it after I messaged support. I’m not feeling very hopeful.
After almost 3 days I finally got all my missing tickets back. I got them back without any screenshots of the game, I did however send them screenshots of all my ticket related purchases this last month. I kept messaging support every two hours for updates. So if you still haven’t received what you’re missing keep…
Oh and also since the disappearing of currencies no one in my squad has purchased anything (at least not kstar or diamonds) and there’s usually someone purchasing something every other day. So it’s nice to see that more people have stopped spending money. It also would be interesting to do a poll on it (obviously no…
Look at me not buying triple threat when it’s offered for the first time in over a year. I mean what’s the point anyway they’ll probably just take my money and give me nothing and then let me know “they’re looking into it” for days.
I’m sorry Kalinda but I’ve been messaging support for 48 hours and have gotten no other response than the pre scripted one. It’s not acceptable. I was so excited about the Halloween events but I don’t think I’ll participate in them because just opening the app makes me furious. All I see is no response from support and…
As soon as I get my money back I’m uninstalling the game. There is literally nothing Glu can do at this point to get me pack as a paying customer again. I will also make sure to never install any other Glu owned game.
We shouldn’t even need to take screenshots of everything we own just because we’re scared their crappy game might crash again taking our currencies away. And honestly when it comes to dyes they should just give everyone like 100 of each dye. Like that’s literally the least they could do.
I contacted customer service 36 hours ago and still haven’t gotten any real reply or indication that I will get my tickets back. I even sent all my “receipts” from ticket transactions and still NOTHING. It’s absolutely unacceptable and the company not refunding us either the money or reissuing the tickets is quite…
I don’t even want my tickets back I want my money back. The way they’ve treated us this and last week makes me not want to continue playing this game. It’s such a scam
So support me s basically telling me that they can’t really help me since I don’t have screenshots of how many tickets I had. I have however sent them screenshots of all my purchase invoices from last month which adds up to more tickets I have and still, radio silence. I have honestly NEVER felt so mistreated by a company…
If Glu actually cared and wanted to fix this following things should be done: 1. If they can’t move everyone to the correct SYS level ALL levels should have the gold TS prizes for six SYS (this is the time it would take to level back up from Bronze I to Gold I). 2. If EVERYONE can’t get back the tickets they lost before…
Does anyone know if you can do this in AppStore as well? Cause my patience is wearing real thin and I’m starting to think I’d rather just have my money back and spend it on something more reliable
Honestly I would just keep on messaging. Like they can’t expect us to take screenshots of everything we have in the game just cause their game keeps crashing. They should know this is a huge problem on their end so I think anyone who messages about lost tickets should be believed and reimbursed. It’s literally better for…
Yeah how shit must your game be if you except players to screenshot everything they have in the game to prove what they lost the next time the game crashes (and honestly even with screenshots they don’t always give it back to you)
I understand you just want to keep the forum and everyone happy. And you of course have nothing to do with these issues! But as far as I’ve seen here on the forum and on Facebook literally no one has been helped with missing tickets yet. And almost 24h and no real response from costumer support is not acceptable. If we…
I luckily still have all my dyes and diamonds but I lost saved tickets. All of them are gone. But I think I’ve seen some people post about missing a couple of their diamonds but not all of them!
I contacted customer support almost 24 hours ago about my 28 missing tickets. I still haven’t received a “real” response. I wanted to submit extra tickets for this SYS to stay in gold. But there is absolutely no way I’m ever purchasing anything in this game again if I don’t get what I already paid for back and also see…
@KalindaKing we are a lot of people who have lost the tickets we paid for. We are not getting any real responses from customer support. Please give us an update on what’s going on and how we get back the tickets we have PAID for!!