Yep contact customer service and they can remove him. I had the same thing happening with 2 franchise players. Pain in the ass always seeing them pop up.
I waited till fan rewards started this weekend, then 5 minutes after that bought 5 boxes. 2/4 got Gary Sanchez then in 1 ice box got Peralta. Everytime i open a box i completely close the app then go back in and open a box from scratch. I dont seem to get many repeat non bonus players doing it this way. Any other boxes…