My last post was deleted because of my potty mouth. Trying again

Just Josh RR

The last time I posted, I got vulgor received a point infraction for innappropriate language and spamming. Well, to clarify, it was the first time I posted on this thread and about this topic. It is a legitimate suggestion, so I dare say, don't take this down trogdor. The suggestion for improvement is not in game, it is the way the customer service support Que works. When you send a ticket in, you wait for, well I don't want to say personalized response, but a more unique response than the one you get immediately back that is completely automated, and threatening I might add. I'm referring to the in parentheses, "if you respond to this message, we will be forced to push you to the back of the line". Anyways back to how it works, you wait for the "unique" response, sometimes a while, other times a couple weeks. No matter how long, that is the process, and it's fair, a lot of people play this game and a lot have problems. But when I then responded to the message sent to me requiring me to give you account info to recover my old account, it would appear I'm back at the end of the line. In, not just my own opinion, but I'm sure a lot of players would back me, I have already waited in line for this issue. It is the same issue, I should not have to wait 10+ days again. So this would be the fix, when someone is the person at the counter, you take care of them first. Once they're gone, you move on to the next. A reasonable grace period as not everyone can respond quickly and efficiently to your emails, but there's no reason a person should have to wait more than 4 hours from time of contact, to resolve an issue that can be fixed in minimal time. The other suggestion I have, I might get some flack in the community for this, but honestly I don't care. No ones issues are more important than the next, no one's.. But an issue not being able to play the game is and should be priority number 1. Not fixing bugs and glitches. See even though your last update wasn't the best, people like me lost our accounts, but would have been just fine playing. People that didn't lose their accounts, well some couldn't play as well as they would like, but they still got to play. I paid money for the cars on my account, not from a player on the forums, but from CIE itself. I paid for the gems, then bought the cars. I'm getting off topic... Again, no single user is more important, but not being able to play, should be your priority number 1. And I haven't been able to play on my account since 08 July