KNOWN ISSUES
Here are some of the known issues we have seen with the 3.2 update.
1. GT-R Holiday Car looks like an NSX -
Fixed
2. Wheels are not appearing as they should be
- Working on it
3. Windshields are more see through -
Working on it
4. Android Users - Crashing after each race -
Working on it - May have been related to loading issues
5. Memory Storage Issue -
Looking into it
6. iPhone 6+ - Cant get past "Initializing" -
Set Display to Standard and not Zoomed (working on solution for zoomed mode)
7. Error Loading Car -
Fixed
8. Andorid Users - Getting Black Screen on loading -
FixedLOADING ERRORS
We're receiving reports of players unable to load.
1. iPhone 6+ users
2. Error Loading Car
3. Android Black Screen/stuck on "Nitto" screen
Here are some steps to try...
1. On Facebook - Clear your browser's cache and relaunch the app (On Chrome, be sure to select "Hosted app data" as well as "Cached images and files")
2. Close down Apps and reload just Rivals
3. Turn phone off and then on
4. Delete and reinstall app (Make sure your account is linked to Game Center/Google Play/Facebook)
ACCOUNT ISSUES
If you find yourself on a new account or old account and need access to a specific account, please refer to this thread:
http://tinyurl.com/kcsg86wLOSSES
Please note that this thread is for gathering data. We will not attempt to restore cars through this forum. If you have an issue with a loss caused by an issue, please contact customer service. Refer to this thread for more information on contacting customer service:
http://tinyurl.com/lygu7xf.
OTHER ISSUES
If you are experiencing other issues related to the update please post to this thread with the following
Racer name:
Device:
Operating System Version:
Detailed description of the issue:
Error Message:
Car used (Year, Make, Model)
Opponent Name:
When incident occurred:
Comments
If you are still experiencing loading issues please comment on this post with the following:
Racer name:
Device:
Operating System Version:
Error Message:
How far does it load?:
Soon to be Ex-Carbonated Community Manager
If you see wheels that do not match please comment on this post with the following:
Wheel Brand and Model:
Car Used:
Soon to be Ex-Carbonated Community Manager
Well, I lost all my boosts after game frozen when starting a race in showdown with a 370z.
After restarting I just turn off boost and they simple gone.
All the best
racer name - t h e r a c e r
device - tablet Asus nexus 7
OS - android 5.0.2
Editing : well, new issues. Game sometimes closes by itself and when managing to change to other apps I get then a black screen.
Device:android
Operating System Version:window 7
Detailed description of the issue: won a s2k in honda events. It is show as honda integra. When I take it out to race room keep saying this in picture.
http://postimg.org/image/drdwr93wf/
Iphone 6+
iOS 8.1.3
Stuck on initializing, I get the welcome back message from Game Center and Google account but still stuck on initializing with no loading or change happening
Thank you
S5
Loads game then says error loading car (98), it does this every single time then once I press restart it never gets past the garage loading up
PLEASE HELP
Soon to be Ex-Carbonated Community Manager
Device: mozilla/chrome/ even tried on IE
Operating System Version:win 7 64
Detailed description of the issue: first it says "error car loading (158)" then the game ask to restart it, it restarst and stops on garage loading, and nothing more...
Error Message:
Car used the newest mustang
Opponent Name:
When incident occurred:by game loading
iOS 8.1.3
no error it just wont load first step. its stuck on initializing. red bar doesnt even start
IGN: peoples00
I have uninstall and reinstall and nothing. I was able to reset my phone and try that it worked once but then when I closed the app and tried to get back in it won't load.
Username xxx hamoodko xxx
Andriod and iOS
Ex-Mod Nitto legends
User name WG
The 6+ devices we test on all work fine. So we think it might be some setting.
FOr those having this issue can you check to see if you have "Cellular Data" turn on? Settings > Cellular then scroll until you see Racing Rivals.
Soon to be Ex-Carbonated Community Manager
Device Samsung s4
Device: iphone 6plus
Operating System Version: ios 8.1.2
Error Message: the game stays on the loading page: " 1.initializing " the red bar does not even run... Its just not working, i have tried downloading the game again ( done that like 4 times ), turning phone off and on, i even do a full restores of the phone thinking it was an error on the ios but nothing worked so far...
Device:android
Operating System Version:window 7
Detailed description of the issue: won a s2k in honda events. It is show as honda integra. When I take it out to race room keep saying this in picture.
http://postimg.org/image/drdwr93wf/
CAN YOU GET AT ME IF YALL GOING TO LOOK INTO THIS
Your Device: Samsung Galaxy S5
Your OS version: Lollipop
Detailed Description of your issue:
What Happened? I have a Samsung Galaxy S5. I recently updated to Lollipop yesterday. I dowloaded the updated version of Racing Rivals today. I have encountered this error constantly, After every race is done the game automatically restarts. After I cross the finish line the racing recap with the stats do not appear. It just restarts. The game will be updated with the money I won from the race even the damage after it restarts
Your Car (Year, Make and Model): Every car in my garage
Opponent Name:
Opponent Car (Year, Make and Model):
Time of issue: 2/10/2015 as of 5pm
Is this issue repeatable? After Every Race
If so what are the steps? Uninstalled twice issue keeps repeating
iPhone 6+
8.0 os
Only gets to stage 1: initializing and sits there.
No error messages.
Have done a fresh install and restarted phone numerous times. But still nothing
Also check that my cell data is turned on and still same problem
Device: PC
Operating System Version: Windows 7 Pro
Browser : Internet explorer 11
Error Message: Error loading car (158)
Error occurred right after I selected my 2014 Ford Mustang GT. The update was working fine before that. I have cleared browser catche several times, no luck. Also tried 2 other windows 7 pc's.. Same problem
https://forums.racingrivals.com/rivals/discussion/5365869/chsja-vouch-page#latest
Iphone 6+
iOS 8.1.3
Stuck on initializing, I get the welcome back message from Game Center and Google account but still stuck on initializing with no loading or change happening
Device: Samsung Galaxy S5
Operating system: Android 4.4.2
The "Error loading car (36)" has been solved, the game gets to the garage, but the screen on the garage looks a little dark, and I try to race and it stays in the "loading race screen".
I have a Sony Xperia Z I don't use because the screen is broken and it works only the bottom part of the screen. I managed to connect my Racing Rivals account to it via wi-fi because it doesn't have data, and I can enter the racing lobbies with no problems withe that phone, and the Xperia operating system is Android 4.3, I don't know if that has to do with something.
Please help, because I can't obviously play with a broken screen on my Xperia and can't get to racing lobbies with my Galaxy S5.
Toshiba AT 105
4.0.4
Stuck on black screen on start up