I sign too and I think we should all protest by not playing game at all for maybe 2 weeks once it comes back on, well at least not buy gems at all, that will hurt them and see if they now make time to fix all these problems.
Don't even worry about it bro a lot of people here on forum can prove him wrong. Just like you said, just "trying" to be cool. I can also guarantee he didn't scam anyone and can also bet my account on it.