This is ridiculous. Got a new phone, had no choice. Old was destroyed. Re-download the game off Google play, from my apps list, and come to find out all my progress and all is gone!!! It's starting me back at the beginning!!! Hit the customer care contact us button, it's been 11 days and no response. Is there any hope of getting all my progress back? I put waaaaayyyyyyy too much time into this game to just start over from the beginning!!! If I have to start over, then I'll just delete the game. Was a very faithful, devoted, daily player.