I told them that the game is shutting down and I will no longer have access to what I purchased. They verified that it was no longer available to download and refunded me my current purchases but not my older ones
I contacted Apple about getting a refund. They will refund you up to a certain time period, I think 90 days. I got something back but not all. I encourage you all to do the same. RIP.. here’s hoping someone else will steal their concept and develop a new game
So much for not having to send screenshots... Glu support made me send them multiple screenshots including ones that showed I paid for diamonds. I sent it. And they still refuse to refund my lost diamonds. I got my tickets back, but basically they called me a liar and to have a nice day. So I contacted Apple with their…
I just heard from Glu support, they wanted me to send proof that I made a purchase for my lost diamonds and tickets. I sent it to them but with everyone else having issues, I don’t understand why they are asking me for this? So frustrating.
I thought this too! For a few months, i had stacked purchased tickets and saved them for something i wanted to chase. But i was getting such low scores that I used them up. Last weekend’s SYS event I was getting 40s, and even a 50. Then I won 1 ticket in a diamond box, then my scores tanked big time that I leveled down.…
I’ve been playing since the game came out. This is the first time I thought about quitting. I recently scaled back after I paid for some tickets, lost a SYS event because of a glitch and support completely refused to help, but offered to share my concerns with the team so they can improve the game 🙄 Not the first issue…
I’ve been having nothing but glitches with SYS for weeks.. now I have this zero timer and missing 2 tickets. Has this happened to anyone else and how do you fix it? I sent a support ticket but I don’t think they will get back to me for a while.
I lost dyes and a ticket. Contacted support on Thursday and they still haven’t contacted me. I guess this weekends SYS will be a bust for me. But I did get the dress which is very cute.
I too am having issues. This is so frustrating. I lost a ticket, never got the dyes that I won from Maria’s free ticket, and now lost diamonds. I contacted support yesterday and still waiting. I imagine they have a lot of inquiries to respond to. Hopefully it gets resolved before the event ends! 🥺😫😥
Hello all! First time posting, long time lurker! I too unfortunately had an issue with this latest SYS event. I paid for tickets for the first time and none of my looks got any votes for over and hour and a half. Something definitely was up.. it is hard for me to believe that no one voted or played in the last hour. I…