Hi all, first-time poster, long time player... except I haven't been able to play since the Cannes/Halloween update! It just crashes as I try to load it and I haven't uninstalled it because I don't want to lose my game data =(
I submitted several tickets to glu and they suggested the following:
"Using a file manager, locate the folder on your device under /Android/data/ called “gWallet.” Deleting the folder “gWallet” will cause the game to re=create the folder next time it is launched. This re-establishes contact with the server and your game should start"
When I tried this and it didn't work, they suggested I wait for another update and "We are sorry to hear that the update did not work for you. Unfortunately, we do not have any other advice to offer at this time. We will continue to research this issue on your type of device, so added stability can be added in the future."
Yesterday's update didn't work either, so I thought I'd try looking at the gwallet "fix" again only to find that the folder never recreated itself in the directory and I have no idea what files are supposed to go there.
Has anyone else ever tinkered with the gwallet folder? Or can tell me about the files that are supposed to be in it? Thanks!
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By me commenting on this it will bump up the thread so she'll see it when she is next on, which will be in the next hour or so
Unfortunately I cannot help either i just did a small poke around this gwallet stuff and this is generally what i got. Sorry
I even tried to manually create the folder hoping that reconnecting would generate the files but no luck there either; the folder stayed empty. It's a real bummer that the gamedevs couldn't say anything better to me than "sorry, that's all we got for fixes."
I recommend sending another ticket specifically about gwallet, how it works, and if you could somehow get folders back or not. Possibly trying to get more information about the thing from them may help, or at least make you more knowledgeable about what you were told to mess with.
Also, hopefully someone with an Android can offer you the help, but I personally can't help any further on this. Sorry :<
does this gwallet folder creates itself when downloading the game if so i might be able to copy the files if i found them
can someone give me a snapshot of the exact location.
cant find "com.glu.android.gwallet" all i found is "com.glu.stardomg" with two files in it "cache" and "files".
searched them both but found nothing.
I submitted another ticket, so I'll let you know if they have anything useful to say this time!