Not sure who to contact. When I click for support, I just get sent back to the forums, on the contact us page, it's for support regarding the forums. They really don't make it easy.
I'm not entirely sure how to reinstall the game and keep the files. Deleting it off my iPad deletes the files too. Could you explain how I reinstall yet still keep the files?
I'm having the exact same issue. I have to force close the game and start it back up again before I can move around again, but I can only move into different areas maybe once or twice before it happens again. I really don't want to reinstall through, because I'd lose all my progress, I just got number 1 and I don't even…