When leveling up your club try to only donate just enough loyalty to level up the club. Once you level up restart your app and you’ll get the rewards. Only level up once an hour so that everyone in your club gets the chance to collect the rewards. You only get the rewards for the latest level you complete. Hope this helps
I had the same thing happen to me. I sent in a CS ticket on Saturday and received numerous replies and eventually got my prime only pick this morning when I restarted my ap. If you sent in a ticket just be patient and I’m sure they will get to you