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Glu Magicians
rreedy
Registered Users, Member 13 Posts
They seem to be putting on quite the show today. First they made my completed gold offers disappear. Then they made my Quantrill and Ryu disappear. And then when I went back to respond to the conversation, they made that disappear as well. But I did copy some of the response which is below. This has really been the last straw for me and my ass cant take anymore. Its impossible to want to spend any more money or time on an app run by criminals. For weeks I have been 0 for on boxes and finally had some luck this weekend only to have it taken away from me. Slap across the face by a company with no real Customer Service. I know that people were missing players in the past after getting them in boxes and dont know how it was fixed or if it even was fixed. I am just providing proof of how they have botched the handling of this issue. I watched a ton of videos and pulled Quantrill in the box that got me the fan rewards boxes from spending 2500 gold, then pulled Ryu and Springer out of the free boxes. I only have Springer on my team. I have plenty of roster spots and my starters werent locked up which seemed to be the reason people were missing players in the past. I will be done but people need to start standing up to these bullies or they will continue stealing your lunch money.
“I've thoroughly checked your account and have found no records of your account receiving Cal Quantrill or Hyun-Jin Ryu but you've received the following rewards from the Boxes that you've opened.
- successfully received 500 XP on 06/15/2019 at 19:56 p.m.
- successfully received 500 XP on 06/15/2019 at 21:38 p.m.
I've also found that you didn't receive any reward from opening one Son of a... Box on 06/15/2019 at 23:56 p.m. and I have gone ahead and added one Son of a...Box to your account as compensation for the inconvenience that the problem has caused you.”
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Howdy, Stranger!
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– The Great Houmy
– The Great Houmy
If if there is anyone on this board that can help, I would very much appreciate it. Thanks in advance.
Sorry, that’s all I got. Sadly I’m sure it’s more than CS have you
When I opened a ticket, CS said they reset my account as a courtesy and told me to delete again, reinstall and then log back in. I did that, but continued to get the same error about me needing to use the original device (which, of course, this is). I opened another ticket through the app and also emailed CS thru the Glu website, and I keep getting emails about how Glu has a one-device policy (even though that clearly shouldn’t be an issue here) and that they will reset my account as a courtesy if I give them more information (which I have), but still nothing has happened even though like 35 hours have now passed. Even then, I worry that they will just do the same thing CS did yesterday that didn’t work. I just hate missing a whole weekend around the All-Star break, plus all the specials going on right now.