Customer Service

UltimateWarrior

Just want to shout out CS they got that done quick and I’m not even VIP 😏. They're  getting better!

bobdylan_fan

CS has actually helped me two times in the last week or so....
1) during royale the other night I was opening some of my 100's of 2nd round draft picks - when the game lagged - and the next thing I know - I had spent 1500 gold on the 5 x 1st round-multipick. I put in a ticket -and before the evening was over - the gold was restored to me.
2) during cvc I won two Astros boxes for MVP. I opened the first and got a scrub. In trying to open the second box - I got the old "oops need to restart" message. When I logged back on - the box was gone....and I hadn't received a new player or had one of the inactive scrubs levelled up. Again I put in a ticket - and within a few hours the box was restored....and I was able to officially get my fourth Brad Peacock for the day!!

2003cobra

It only took about 2 hours to fix my franchise player glitch. My fastest response to date. 

retirepujols

Looks like I need to ask for Sher next time. 

Recliner

They are getting quicker with responses but still have automated answers to certain questions 

UltimateWarrior

Sometimes they do, but they are getting better and much better than past years.

Cooz19

My experience with CS has been like this the few times I've needed their help. They resolved the issue in a reasonable amount of time. 

lpoheron

They actually refunded 800 gold i spent on 3 franchise coins i bought when my game lagged. I was surprised they actually did it. Night and day difference from last year