Time to wake up boys!!
Are you guys still working for Glu? Still radio silence from Glu on the broken app. I am still in the twilight zone in the game. Hope you will give us a good compensation. Did not received my rewards from Monday event, Tuesday cvc rewards lost and Tuesday event that is actually Thursday event on my end, nada. I don’t ask much, just a heads up from Glu that you are aware of the problem and that a good compensation is on the way. ( I know i am dreaming in color)
Every time you guys have a chance to get things right you go the opposite direction. Like i said before if you don’t like the job, find something else. There must be other clowns around to replace you guys. The silence on your side doesn’t make me feel that there is many people competent in Glu house.
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#1 is acknowledging the issue. #2 is finding the issue. #3 is fixing the issue. #4 is making sure the issue if fixed for the vast majority to all of people experiencing the issue. #5 is is compensating those it affected, which we usually just give to everybody regardless. We got you!
If people didnt complain on a public forum, the problem would be solved faster? That has to be one of the douchier responses I’ve ever heard from a cs rep in any capacity. Saying things like that is just inflammatory. And is passing the buck.
Part of acknowleging the the problem is not blaming the customer. You still need to figure out step 1.
Still part of the company and thus a representative. Still applies, perhaps even more so.
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A redundant message could’ve even been posted here
but instead we got complete and total radio silence… And somehow it’s the customers fault for being frustrated with lack of communication
I simply cannot fathom the world in which a large swath of end-users experience a ln interruption in service and you don’t feel compelled to let them know that you are aware of the issue and working on it
ig the GLU team Has extra work to do because of the avalanche of customer service tickets created… They have nobody to blame but themselves
Well that answers a lot.
@blueleopard has actually and always been helpful..do we mess with him from time to time sure. But he's the messenger. and rule of thumb never shoot the messenger. (see the movie the patriot for details)