Improve customer service

newbee

I understand that we are in unprecedented times. I've been locked out of my team for 4 days without a response. Great product meets poor service. 

Fiercebull67

Isn't that the truth.. 3 of us in my family are locked out and get retarded "scripted" messages when someone from customer service does respond. tell them did that multiple times yet get another useless CS and they tell you to do same thing.. I am beyond pissed off right now with GLU. 

[Glu Sports] blueleopard

I'll be the first to say that we can always improve that aspect as a lot of times tickets end up having to go through my team, but as you said -- these are unprecedented times. 

With the way things are, I'd be elated to be put in an online queue rather than having to hopelessly call an airline to get a refund for a $2000 trip I had planned in April only be to be hung up on after 4 hours of listening to elevator music.

They'll get to it.