Updated the app, accepted the daily challenge and box never showed up so I forced restart and now I can’t sign back in. Any tips? Says my account has been locked but have no clue what I did.
Same for me and I also sent a message in. I did the same thing as @ehorsley33. Claimed the Daily box and then checked Club and noticed that all the progress had been reset(still showed completed tasks correctly). Closed the app and tried to reload to verify and it says I have been locked out.
I'm locked out too. Went to collect 5-day challenge box, checked the store, no box. Checked club challenges, game froze. Closed app, restarted, suspended.
Same for me and I also sent a message in. I did the same thing as @ehorsley33. Claimed the Daily box and then checked Club and noticed that all the progress had been reset(still showed completed tasks correctly). Closed the app and tried to reload to verify and it says I have been locked out.
Same thing exactly. I guess the suspicious activity is that the collect button actually worked.
This is the response I received. However, the "log in" time they listed is the time I assume it trigger the ban(false positive in my book) as that was about 10 minutes after the event went live and when I had claimed my Daily box. I sent in a response asking for an updated time to be allowed back in as I am still locked out.
Thank you for contacting us regarding the status of your account.
We have detected anomalies on this account that have forced an automatic temporary ban. The account will be able to log in after 07/10/2020 16:10:28 UTC). Please do make sure that your account is secure and you are not using any third-party software that may interfere with the normal operation of the game.
If you have other concerns, please don't hesitate to contact us by sending a new ticket.
same thing happened to me after I accepted the weekly challenge box and then bought some boxes pulled some players and now I’m locked out and it says for up to 7 days.
This is the response I received. However, the "log in" time they listed is the time I assume it trigger the ban(false positive in my book) as that was about 10 minutes after the event went live and when I had claimed my Daily box. I sent in a response asking for an updated time to be allowed back in as I am still locked out.
Thank you for contacting us regarding the status of your account.
We have detected anomalies on this account that have forced an automatic temporary ban. The account will be able to log in after 07/10/2020 16:10:28 UTC). Please do make sure that your account is secure and you are not using any third-party software that may interfere with the normal operation of the game.
If you have other concerns, please don't hesitate to contact us by sending a new ticket.
Well, that certainly settles it. Enough people had the same problem at the same time get a thread going, but we will still make you contact us 30 times and continue to give vague responses and hope you give up. You’ll still play anyway, so bite our collective ass.
This is the response I received. However, the "log in" time they listed is the time I assume it trigger the ban(false positive in my book) as that was about 10 minutes after the event went live and when I had claimed my Daily box. I sent in a response asking for an updated time to be allowed back in as I am still locked out.
Thank you for contacting us regarding the status of your account.
We have detected anomalies on this account that have forced an automatic temporary ban. The account will be able to log in after 07/10/2020 16:10:28 UTC). Please do make sure that your account is secure and you are not using any third-party software that may interfere with the normal operation of the game.
If you have other concerns, please don't hesitate to contact us by sending a new ticket.
Cool. Considering it's currently 18:27 UTC time, this answer is worthless.
And out abnormal activity was trying to collect the challenge box
This is the response I received. However, the "log in" time they listed is the time I assume it trigger the ban(false positive in my book) as that was about 10 minutes after the event went live and when I had claimed my Daily box. I sent in a response asking for an updated time to be allowed back in as I am still locked out.
Thank you for contacting us regarding the status of your account.
We have detected anomalies on this account that have forced an automatic temporary ban. The account will be able to log in after 07/10/2020 16:10:28 UTC). Please do make sure that your account is secure and you are not using any third-party software that may interfere with the normal operation of the game.
If you have other concerns, please don't hesitate to contact us by sending a new ticket.
Cool. Considering it's currently 18:27 UTC time, this answer is worthless.
And out abnormal activity was trying to collect the challenge box
Abnormal activity would've actually been being able to collect it
I had the same issue right after the event started. This is the second time this month it’s happens to my account and have no idea what I did to have it happen.
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Thank you for contacting us regarding the status of your account.
We have detected anomalies on this account that have forced an automatic temporary ban. The account will be able to log in after 07/10/2020 16:10:28 UTC). Please do make sure that your account is secure and you are not using any third-party software that may interfere with the normal operation of the game.
If you have other concerns, please don't hesitate to contact us by sending a new ticket.
Thank you for your continued support!
And out abnormal activity was trying to collect the challenge box