They already said that to me in response to my ticket. It's not acceptable to say you don't have control over something in your game. They have control over everything.
They also have control on if videos automatically grey out when they're "unavailable" on CVC/extra bases but they will tell you that's a 3rd party issue
So many inconvenient "coincidences" keep happening. Strange.
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service
Comments
It's not acceptable to say you don't have control over something in your game. They have control over everything.
Yes, we are aware of the game having crashing issues in the middle of WoH, but we can't compensate you for the gold you lost at this time. This is done on a case by case basis. - TSB Customer Service