A full week later, here we are.....got the "resolution" from in-game support that says it "...cannot be removed unless if you decide to change your phone to a device without any modifications in it. So, I suggest you switch to a new device to eradicate these types of issues in the game..." What a joke! So I'm just supposed…
Update.....got a (much quicker) response back from the customer care through this site, but now that the in-game ticket was (finally) escalated for further review, he wanted to avoid any conflict with the resolution. Soooooo.....still waiting. :#
Really? I guess I knew that losing connection repeatedly could cause issues, but I didn't think that happened that often for me. Should have a pretty strong connection, just ran a speed test and getting ~50Mbps download speeds.