Hello everyone,
As you know, some people have reported a loss of fans over the past couple of weeks. The team has been actively working towards a resolution but it's been a super tricky bug to find and fix unfortunately. Deep into the belly of the code.
The servers are currently being patched to correct the issue that caused some players to lose fans. The bug impacted only a small number of players, but these folks (and several of you here!) are some of the most active and ardent players of the game. The patch should be complete within an hour and no down time expected.
Players who lost progress should be restored to their previous levels (this may take longer than an hour). I know this has been a particularly frustrating issue and hopeful this will correct it.
GluJenn
0
Comments
I saw the previous reports from other players and was starting to worry about.
I know customer care is the best way to the team collect info to fix these issues, but how about if we start to ask the info like platform, level, device, gender in game to the players here too?
I say that cause this way we can identify if there are patterns to each bug/glitch that is happening and help the team to figure faster what's going on.
That works when we post at KKH forum.
D-List #557
6.7k Fans
Kendall & Kylie
Kyndall Harris
#53 on most Followed
96.2 Million Followers
Level 23
Britney Spears: American Dream
William A
Star ID: LNY6YJ4V
A-List #1
91M Fans
Billion Singles Sold
WLA Records Label: The Best Indie Label Around
50 Members
Level 18
Nicki Minaj: The Empire
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Can you please share your GluStar ID? If you're not comfortable sharing on the forums, you can PM me.
Dabney Linn - STAR ID: XD2D2JVQ
www.britneyspearsamericandream.tumblr.com
A-List #1 - 100.1M Fans
259,638,027 Best Single's Sales
Dark Owl Records
It's LNY6YJ4V
D-List #557
6.7k Fans
Kendall & Kylie
Kyndall Harris
#53 on most Followed
96.2 Million Followers
Level 23
Britney Spears: American Dream
William A
Star ID: LNY6YJ4V
A-List #1
91M Fans
Billion Singles Sold
WLA Records Label: The Best Indie Label Around
50 Members
Level 18
Nicki Minaj: The Empire
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I got the gems but still have the problem- M9Z62NW7
OOPS: This msg was a reply to dabneyr's question
Thanks, I passed your information along.
You should be fixed now. Please let me know if you're still having difficulties with this.
You should be fixed now. Please let me know if you're still having difficulties with this.