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Steve_S
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Update: Credit card was charged on 5/12 (4 days ago!), and no gold in my account much less a response from glu (not even in this thread either!). Gotta love this awesome customer service... So, I resolved the issue myself with Google Play - filed a complaint and they're issuing a full refund. So, glu will be receiving no…
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OK, finally heard from customer service. This issue was supposedly fixed in Android version 2.0.1 of the app. However, that is the version of the app that was installed prior to experiencing game crashes when trying to use the Scorcher Elite. Somehow, the gun doesn't crash the game anymore today though. Wierd...
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I submitted a ticket as well.
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It's the Scorcher Elite that's crashing it for me.
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Tried that but game still crashes.
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A little more information. Playing on a Galaxy S5; Android version 5.0; kernel version 3.4.0-4443965; game version 2.01 The game shuts down if I try to revenge, PVP, or do a mission. Collecting diamonds and purchasing/upgrading weapons works fine.
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Actually, the customer service system is an automated system that uses a random number generator to determine how long your request will remain in the queue, which virtual representative will respond and whether or not your issue is resolved or placed back into the queue. It's all part of the game! ;-)
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As a user, I tend to disagree with the "if it doesn't work, don't do it" approach. While the rewards offers are done through a 3rd party (and, yes, I understand that and have been fighting with Fyber, not glu, to get the credits owed), it is a 3rd party that glu has entering into an agreement with. As a business owner…
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Based upon my experience over the past week, almost 90% of the Fyber offers have not automatically paid. As mentioned above, screen shot everything! It's a pain, but is the only way you will have any chance of getting the gold rewards. Even with screen prints, I'm still struggling to get the rewards for a couple of the…
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Mods, you can lock this thread as the issue has been resolved. Stupid user error.... The base economy level was always the top row of upgrade options, but is now the bottom row. Total DA move on my part... :o
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PM sent. Thanks!
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I'd like to but you have blocked PMs, and I am not willing to put my personal email or contact info in a public forum.
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Still not a word. Based upon my experience, customer support is completely horrendous and non-existent.
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No, I used a different email address which I check very often on the customer support submission page.
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Requests were submitten via https://glumobile.helpshift.com/a/contract-killer-sniper/?contact=1 which I got to via the tournament rewards sticky. I received no ticket number or anything else.
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Rebooting my Android device numerous times and still have same issues.
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But that is just a work around and not a fix to the obvious bug in the system.
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As I also reported in the Bug thread, I am on the Android version. I have experienced the lost diamonds several times now as well as the 1240 to find a PVP.
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OK, this just happened again, and I lost over 4000 diamonds that I had already collected. I actually took screen shots to prove it this time. So, I have a reproducable error.
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There were no registered attacks.
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I just tried to do a PVP battle and received a network connection error, clicked the retry button a few times, then finally closed the game. Logged back in to find all of my diamonds gone and the game requiring over 1000 diamonds to find another PVP battle. I did not lose energy, just a lot of diamonds. Android game…
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Also here: http://ggnbb.glu.com/showthread.php?124303-Error-Code-106000
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http://ggnbb.glu.com/showthread.php?124280-bad-news-gays-the-game-still-freeeeeeeeeeeezzzzzzzzzzz
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There we a post than the Android version had gone live; hence, my post when I still experienced issues when trying to access the game. I also felt the need to state such in the public forum since my support requests submitted via the official support site over the past several days have gone unacknowledged and unanswered.…
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I'm on an Android and still receive the server maintenance message. I have uninstalled and reinstalled. Still same thing.
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