A similar thing is happening to me... I pay for a monthly subscription (it's an addiction), and for a few months it was giving me the bundle I paid for, but now, it just stopped. Didnt stop taking the money out of my acct though. I've gotten in touch with customer service, but all they tell me is that the dev group is…
Mine has been crashing as well. The minute I start the game, it stops working, and shuts down. I'm on an android; I've cleared the game's cache several times, restarted the tablet, it'll work for a few minutes and then crash again. This started happening 2 days ago.
Quick follow up on this... I contacted GLU customer service and they just thanked me for bringing it to their attention, but that was a few weeks ago...