Eternity Warriors 3 gem problems

silistring

Hi, i bought some Gems through Amazon and they have not arrived or shown iname for me. both times it has said an error has occurred and to re-install the game. i did and nothing has happened. could someone resolve this issue before im forced to reclaim my money back? thanks. my ingame name is Silistring. email jstringer365@yahoo.co.uk. would much appreciate it