Hi. It seems like red trunk inbox is full and told us to inform customer care. My original team nickname is bluebirds8121. I was a expert level on this account. The team that is showing on the app is extremebulldogs25891 as rookie level with no stats. please fix this. Greatly appreciated red trunk I have sent my email to use as well but your inbox seems full
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The good news is that the issue has now been resolved and you should have no problem signing back into your account.
If you are connected via Facebook:
1. Open the game
2. Open the game menu
3. Select settings
4. Select "Connect with Facebook" and your game will reload with the proper team
If you are connected via Google Plus:
1. Open the game
2. Open the game menu
3. Select settings
4. Select "Sign in with Google" and your game will reload with the proper team
If you are connected via email on iOS:
1. Open the game
2. Open the game menu
3. Select settings
4. Select "Email"
5. Select "Already have an account, Login"
6. Enter your login credentials
7. Select "Login" and your game will reload with the proper team
If have not already established a password you can select "Forgot Password" and the email will be sent a temporary password.
If you have not associated your account with a login method as above:
1. Create a new account in game and remember the username you chose.
2. Reply to this ticket with your old team name and your new team name. Team name is your nickname in game.
3. Unfortunately the recovery process may take longer than we would like. We thank you in advance for your patience and do hope to have this issue resolved as quickly as we are able.
My old team: AMERICANPRIDE
My new team: AMERICANPRIDE1
Please help me restore my old team.
I was able to restore my old account, AMERICANPRIDE. Please suspend any further action on my behalf. Thank you.
(Marjory was my representative)