Game freezing all the time.

Soobs62

Hi..my game( Ramsey Dash) keeps freezing..its a new samsung 8+ phone and i have only had it for 5 days..but since d/ling the new upgrade( which is fantastic i might add) i am having so much trouble with the game freezing. I only have one other game my phone so i need help to fix it...i was going to delete as its driving me crazy but i have got so far (lvl 56) i cant bring myself to do that. Of course i would have re installed it but dont want to lose my game play so far...please help...it also says ramsey dash game has stopped working even when im not even playing it..cant you please help solve these oroblems..thank you.

[RR] Sage

Be sure to submit a ticket through the game so we can look into it properly.