Phone crashed lost progress

Bonz90Bonz90 Registered Users, Member 1 Posts
edited July 17 in Customer Care
Hi my phone crashed and uninstalled game once i went back in i lost 2 weeks progress its saved in Facebook i lost SYS clothes , Kstars , special event tasks etc.. are you able to help please as i spent money on the SYS and lost it all . Thank you :)


  • RR PhoenixRR Phoenix New Member Registered Users 105 Posts
    Hey @Bonz90! I'm sorry to hear about the issues that you experienced. 

    Your best resolution would be to contact support from within the settings menu in game. In your message to customer care, please be sure to list as much detail as you can regarding the incident so they can properly fix the issue. The more information they have, the faster it may be to resolve. 

    Hope this helps!

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