I'm trying to unlock my Tap Sports 23 account because it says it was locked for device switching

NickNYYNYG

As the title says, I'm trying to unlock my account. However, every time I try to use the in game support and click chat with support, no agent ever joins chat or responds. I have received one email response telling me to create a new team and create an in-game ticket... which I think is what I am doing by trying to connect to an agent as I don't see any other option anywhere to create a ticket or contact support. Either way, I have tried a number of times, all with the same result, or lack of response to be precise. Who do I contact to get my account unlocked? Since I have now wasted $19.99 because I purchased a medium field pass and then account was locked 8 hours later.. in which I would like something to be done about that as well, please and thank you!

[RR] Sage

It is always best to contact from inside the game but you can also use our support page https://glumobile.helpshift.com/hc/en/119-mlb-tap-sports-baseball---ea/  Using the contact us button there will submit a ticket for you.