NO RESPONSE from support regarding login problem!

SweetdaysSweetdays 4 PostsRegistered Users, Member
Hi everyone, hopefully someone at GLU sees this and can help me.

My team is "Sweetdays" and I've spent countless hours playing to build it up.

The app started malfunctioning (it crashed every time I tried to get into an event), so I uninstalled and reinstalled, knowing I had my account saved to e-mail.

BIG MISTAKE!

Now I get the dreaded "UNABLE TO LOGIN" error, even though it's the SAME device I created the account from!

I have messaged support through the app, and got NO RESPONSE. That was 3 weeks ago.

I messaged support several other times through the website, and still NO RESPONSE.

Help!!!

Comments

  • SweetdaysSweetdays 4 PostsRegistered Users, Member
    BTW I'm talking about Tap Sports Baseball 2018.
  • [RR] Sage[RR] Sage Glu Moderator 1,082 PostsModerators
    edited June 2018
    No tickets are that old at the moment. The oldest ticket was submitted June-13-2018 12:14:35 PM (UTC). PM the email address you used and maybe I can find your ticket
  • TyRodTyRod 7 PostsRegistered Users
    YEAH RIGHT ..............THESE RACING RIVALS GAME PEOPLE DONT DO ANYTHING!!!!!!!!
  • TyRodTyRod 7 PostsRegistered Users
    YEAH EVERYTIME IVE TRIED ASKING A QUESTION.......I NEVER GET A REAL RESPONSE OR SOLUTION .....ITS EITHER THEY DONT HAVE A CLUE OR CANT DO THERE JOB!!!!! ITS PATHETIC !!!!!!!!
  • TyRodTyRod 7 PostsRegistered Users
  • TyRodTyRod 7 PostsRegistered Users
    WHATS THAT???
  • [RR] Sage[RR] Sage Glu Moderator 1,082 PostsModerators
    Perhaps you aren't asking the correct question. We answer all tickets that come in (that aren't spam or duplicates). Racing Rivals in particular was cleared out before they took the servers down for 7.0. If you were asking how long that downtime was going to be then you are correct we didn't know and in fact no one did. It is currently up and running though so you can log in now.
  • FugyeaFugyea Junior Member 408 PostsRegistered Users
    Wha5 about issues where a ticket can not be submitted. My game locks at this screen. a CLAIM PRIZE will not get dark green even though the game is telling me to select it.
  • [RR] Sage[RR] Sage Glu Moderator 1,082 PostsModerators
    A hotfix went out last night to correct that issue. You should be good to go.
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