your account is suspended (probably for no reason). Same thing happened to me. Customer care wont be able to help you or tell you why. All they will say is to check back to see IF you are allowed to log back in
There are a variety of reasons it can stop loading. If there was a suspension we can let you know when it will be unlocked. Since you can't send a ticket through the app you will want to use the support website to create one https://glumobile.helpshift.com/a/mlb-tap-sports-baseball-2018/
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